Property Management & Guest Experience Associate

Virtual Assistant Team; Idaho Falls (ID); On-site; USD 42,000 - 54,000; Full time

Job summary

Virtual Assistant Team in Idaho Falls is seeking a proactive Property Management Assistant to support two growing short-term rental businesses. You will handle guest communications, coordinate check-ins/outs, and liaise with cleaners and maintenance to ensure properties are ready for guest arrivals.

The ideal candidate has excellent written and spoken English, strong customer service, and the ability to prioritise tasks in a fast-paced environment.

Qualifications

• Exceptional written and verbal English communication.
• Professional, warm phone manner.
• Strong customer service and conflict resolution abilities.
• Excellent organisational and multitasking skills.
• Ability to prioritise tasks in a fast-paced environment.
• Strong decision‑making and independent work.

Responsibilities

• Answer and manage guest inquiries across channels.
• Coordinate check‑in and check‑out communications.
• Liaise with cleaners, maintenance, and contractors.
• Manage guest notes and booking records.
• Assist with owner communications and reporting.
• Support listing management, pricing, and availability monitoring.

Skills

English communication

Phone manners

Customer service

Conflict resolution

Organisational skills

Task prioritisation

Decision making

Independent work

Accountability

Ownership

Job description

Virtual Assistant Team in Idaho Falls is seeking a proactive Property Management Assistant to support two growing short-term rental businesses. You will handle guest communications, coordinate check-ins/outs, and liaise with cleaners and maintenance to ensure properties are ready for guest arrivals.

The ideal candidate has excellent written and spoken English, strong customer service, and the ability to prioritise tasks in a fast-paced environment.