On-Site Application Support Engineer (NPI/Field)

Dexterity, Inc.; Emeryville (CA); Hybrid; USD 120,000 - 160,000; Full time

Job summary

Dexterity, Inc. in California is seeking an Application Support Engineer to be the front line in maintaining deployed AI applications and resolving complex software issues. This role involves working directly with customers to ensure their operations run smoothly and efficiently.

Ideal candidates should have a bachelor's degree in an engineering discipline or Computer Science with 2+ years of relevant experience. The position may require extended on-site deployment, as well as proficiency in multiple technical skills, including system-level troubleshooting and programming.

Qualifications

• Bachelor's degree in an engineering discipline or Computer Science.
• 2+ years in a SaaS, DevOps, or Application Support role.
• Comfortable working extended hours or on-call for high-severity incidents.

Responsibilities

• Analyze logs, telemetry, and metrics to resolve incidents.
• Provide real-time support to application services teams.
• Write SOPs and self-service articles for troubleshooting.

Skills

System-level Troubleshooting

Programming & Scripting (Python, Bash, SQL)

Analytical and debugging skills

Clear Communication

Data-driven Mindset

Education

Bachelor's degree in Engineering or Computer Science

Tools

Docker

Kubernetes

AWS

GCP

Azure

Job description

Dexterity, Inc. in California is seeking an Application Support Engineer to be the front line in maintaining deployed AI applications and resolving complex software issues. This role involves working directly with customers to ensure their operations run smoothly and efficiently.

Ideal candidates should have a bachelor's degree in an engineering discipline or Computer Science with 2+ years of relevant experience. The position may require extended on-site deployment, as well as proficiency in multiple technical skills, including system-level troubleshooting and programming.