On-Site Admin & Intake Coordinator – Housing Programs

YWCA Central Carolinas; Charlotte (NC); On-site; USD 38,000 - 48,000; Full time

Benefits offered by this job

Medical Insurance

Vision Insurance

Life Insurance

Long-term Disability Insurance

Short-term Disability Insurance

FSA/HSA

Paid Holidays

PTO

Extended Sick Leave

Family Leave

403(b) Retirement

Employee Assistance Program

Fitness Center access

Job summary

YWCA Central Carolinas seeks an on-site Administrative Support professional for the Women In Transition (WIT) housing program. You will handle written and phone communications, data entry, volunteer coordination and admissions support on a full-time basis.

Responsibilities include managing participant communications, intake orientations, rent processing, HMIS data entry, and collaboration with the program director and finance team.

Qualifications

• Minimum Associate’s Degree or equivalent business courses/technical training required.
• Bachelor’s Degree in Social Work, Counseling, Psychology or similar field preferred.
• Minimum of two years of office work experience and experience responding to high volume crisis calls required.
• Exceptional organization skills and comfort with Google Workspace, Microsoft Office programs and task management.

Responsibilities

• Maintains mass communications with participants on events, facilities updates and community resources.
• Manages graduate post exit surveys and reporting.
• Manages rent and late fee processing for the program, correspondence with participants with program director and finance department.
• Serves as HMIS administrator, collating data and reports as required by the county in conjunction with the Director of Housing.

Skills

Data entry

Google Workspace

Microsoft Office

Communication

Organization

Crisis response

Education

Associate’s Degree or equivalent

Bachelor’s Degree in Social Work, Counseling, Psychology or similar

Tools

HMIS Bitfocus

Microsoft Office

Job description

YWCA Central Carolinas seeks an on-site Administrative Support professional for the Women In Transition (WIT) housing program. You will handle written and phone communications, data entry, volunteer coordination and admissions support on a full-time basis.

Responsibilities include managing participant communications, intake orientations, rent processing, HMIS data entry, and collaboration with the program director and finance team.