On-Site Admin & Claims Support Specialist

Catholic Mutual Group; Wheeling (WV); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

403(b) retirement plan with company 
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Employer-paid life, AD&D, and long‑‑‑

Paid holidays

Vacation and sick leave

Continuing education

Medical, dental and vision coverage

Job summary

Catholic Mutual Group is seeking a Service Office Assistant to join our Wheeling Service Office in Wheeling, WV. The role provides essential administrative support to the Claims/Risk Manager and office operations, handling communications, records, and claims processing in a fast-paced environment.

Ideal candidates are detail-oriented with strong organizational and written/verbal skills, comfortable with multi-tasking, and familiar with Microsoft Word and Excel; a high school diploma is required,

Qualifications

• High school diploma required; associate or bachelor’s degree preferred.
• 3-5 years of administrative or clerical experience preferred.
• Proficiency in Microsoft Word and Excel.
• Strong written and verbal communication skills.
• Excellent organizational skills and attention to detail.

Responsibilities

• Prepare reports, correspondence, and other documents with accuracy and timeliness.
• Provide clerical and administrative support, including managing mail, photocopying, filing, and maintaining claim records.
• Answer incoming phone calls and direct inquiries or relay messages appropriately.
• Maintain computerized diary and tracking systems for claims and safety inspections.
• Process incoming and outgoing mail, including uploading claim-related documents into internal systems.
• Assist with claims support functions, including entering losses, reviewing documentation, and generating reports.
• Support follow-up activities related to safety inspections and parish/location reporting.
• Review certificates of coverage and related insurance documentation for accuracy and completeness; review endorsements and coverage changes for required criteria and completion of appropriate forms.
• Maintain office supplies and coordinate service/maintenance of office equipment.
• Assist with special projects and other duties as assigned.

Skills

Administrative experience

MS Word & Excel

Communication skills

Organizational skills

Multi-tasking

Insurance knowledge

Education

High school diploma

Associate or bachelor’s degree preferred

Job description

Catholic Mutual Group is seeking a Service Office Assistant to join our Wheeling Service Office in Wheeling, WV. The role provides essential administrative support to the Claims/Risk Manager and office operations, handling communications, records, and claims processing in a fast-paced environment.

Ideal candidates are detail-oriented with strong organizational and written/verbal skills, comfortable with multi-tasking, and familiar with Microsoft Word and Excel; a high school diploma is required,