Claims Support Specialist – Fast-Paced, Detail-Oriented

Cannon Cochran Management Services, Inc.; Irvine (CA); On-site; USD 26,000 - 30,000; Full time

Benefits offered by this job

PTO 4 weeks

10 paid holidays

Comprehensive benefits

401(k) + ESOP

Career growth

Team-based culture

Job summary

CCMSI Irvine is seeking a detail‑oriented Claim Assistant to support a busy claims team in a fast‑paced office. You will provide clerical and organizational support to adjusters, keep claim files accurate, and help move cases through the review process.

The ideal candidate demonstrates strong organizational skills, reliability, confidentiality, and proficient use of Microsoft Office. Bilingual English/Spanish is helpful but not required; prior high‑volume claims support is a plus.

Qualifications

• Strong organizational skills and the ability to manage tasks in a fast-paced office environment.
• Knowledge of medical terminology preferred.
• Comfort handling high-volume clerical work with accuracy and attention to detail.
• Excellent verbal and written communication skills.
• Ability to operate general office equipment and multitask across systems.

Responsibilities

• Provide administrative and clerical support to a team of claims adjusters in a high-volume workers' compensation environment.
• Manage and prioritize multiple assignments, ensuring deadlines are met and time-sensitive tasks are completed accurately.
• Prepare, process, distribute, and maintain claim-related correspondence, forms, reports, and legal documentation.
• Coordinate appointments, independent medical examinations (IMEs), medical record requests, and other claim-related activities.
• Maintain electronic claim files by scanning, indexing, attaching, and organizing documents within the claim management system.
• Assist with diary management, document queues, and workflow tracking to support timely claim handling.
• Communicate professionally with claimants, medical providers, attorneys, vendors, and internal team members by phone, email, and written correspondence.
• Support regulatory and claim compliance requirements through the timely processing of documentation, records, notices, and other materials.
• Monitor incoming mail, emails, medical records, and other claim-related documents, ensuring they are routed and processed appropriately.
• Research, gather, and compile information for adjusters and supervisors as requested.
• Provide status updates and administrative support to facilitate efficient claim management and team productivity.
• Maintain confidentiality of sensitive claim, medical, and personal information.
• Perform special projects and additional duties as assigned by adjusters, supervisors, or management.

Skills

Organizational skills

Medical terminology

Verbal & written communication

Microsoft Office

Attention to detail

Teamwork

Confidentiality

Reliability

Customer service

Education

Associate degree

Tools

Microsoft Office Suite

Job description

CCMSI Irvine is seeking a detail‑oriented Claim Assistant to support a busy claims team in a fast‑paced office. You will provide clerical and organizational support to adjusters, keep claim files accurate, and help move cases through the review process.

The ideal candidate demonstrates strong organizational skills, reliability, confidentiality, and proficient use of Microsoft Office. Bilingual English/Spanish is helpful but not required; prior high‑volume claims support is a plus.