Senior Claims Support Specialist

Crawford & Company; California (MO); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Medical plan

Dental plan

Vision plan

401(k) retirement

Paid holidays

Tuition assistance

Parental leave

Life insurance

Job summary

Crawford & Company is seeking a claims clerical support professional to perform a variety of administrative tasks within the Service Center or Claim Office. Duties include file matching, data entry, mail handling, and coordinating with agents and insureds.

Ideal candidates have a high school diploma or GED with 5 years in a claims environment, and are proficient with Microsoft Office, with excellent communication skills and the ability to multitask in a fast-paced setting.

Qualifications

• High school diploma or GED required with related work experience.
• Minimum 5 years experience in claims/liability environment or equivalent.
• Basic knowledge of computer operations and claim file systems.
• Proficient in Microsoft Office suite and related systems.

Responsibilities

• Match files/claim numbers on unidentified correspondence using automated systems.
• Type letters, notices, or memorandums for medical, attorneys or clients.
• Operate Service Center/Claim Office data systems as a control operator.
• Retrieve, re-file, and maintain records of file activity.
• Receive and verify dock deliveries; prepare outgoing mail and attachments.
• Answer phones, take messages, handle faxes, and perform data entry.
• Assist in updating jurisdictional notices and office manuals.
• Pull files from storage for state audits and prepare electronic files.
• Contact agents/insured to obtain coverage information via systems.
• Issue payments and gather work status information for adjusters.
• Schedule medical appointments and handle related correspondence.
• Uphold Crawford Code of Conduct and related policies.

Skills

Attention to detail

Multi-tasking

Fast-paced environment

Oral and written communication

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Crawford & Company is seeking a claims clerical support professional to perform a variety of administrative tasks within the Service Center or Claim Office. Duties include file matching, data entry, mail handling, and coordinating with agents and insureds.

Ideal candidates have a high school diploma or GED with 5 years in a claims environment, and are proficient with Microsoft Office, with excellent communication skills and the ability to multitask in a fast-paced setting.