On-Site Account Manager - Facilities & Logistics

All Pro IFM, An Integrated Facilities Management Company; North Richland Hills (TX); On-site; USD 60,000 - 85,000; Full time

Job summary

All Pro IFM is seeking a full-time, on-site Account Manager based in North Richland Hills, TX to manage relationships with logistics and warehouse clients. You will serve as the primary contact for facility-related services, coordinating delivery, monitoring performance, and resolving issues with customers, vendors, and internal teams.

You will track service quality, look for efficiency improvements, and collaborate closely with our operations team to ensure high customer satisfaction.

Qualifications

• Experience in account management, client relationship management, or customer success within facilities management, logistics, or related industries.
• Strong organizational and time-management skills, with the ability to handle multiple clients and priorities in a fast-paced environment.
• Effective verbal and written communication skills.
• Basic understanding of facility operations, maintenance processes, and service coordination; prior exposure to integrated facilities solutions is beneficial.
• Collaborative mindset and problem-solving skills, with a focus on proactive issue resolution and continuous service improvement.
• Ability to work on-site in North Richland Hills, TX.

Responsibilities

• Own the day-to-day relationship with your assigned customer accounts.
• Be the go-to point of contact when customers have questions, concerns, or new needs.
• Receive incoming requests for service (phone, email, and portal) and enter them into the system as required.
• Partner closely with our maintenance advisor to keep jobs moving and customers informed.
• Work with vendors to schedule, monitor, and complete jobs.
• Enter updates into the system to inform customer end users of status updates and confirmation of completion.
• Enter pricing into the system when received from vendor.
• Spot opportunities to deepen accounts and head off issues before they become escalations.

Skills

Account management

Client relationship management

Communication skills

On-site coordination

Job description

All Pro IFM is seeking a full-time, on-site Account Manager based in North Richland Hills, TX to manage relationships with logistics and warehouse clients. You will serve as the primary contact for facility-related services, coordinating delivery, monitoring performance, and resolving issues with customers, vendors, and internal teams.

You will track service quality, look for efficiency improvements, and collaborate closely with our operations team to ensure high customer satisfaction.