Account Manager

All Pro IFM, An Integrated Facilities Management Company; North Richland Hills (TX); On-site; USD 60,000 - 85,000; Full time

Job summary

All Pro IFM is seeking a full-time, on-site Account Manager based in North Richland Hills, TX to manage relationships with logistics and warehouse clients. You will serve as the primary contact for facility-related services, coordinating delivery, monitoring performance, and resolving issues with customers, vendors, and internal teams.

You will track service quality, look for efficiency improvements, and collaborate closely with our operations team to ensure high customer satisfaction.

Qualifications

• Experience in account management, client relationship management, or customer success within facilities management, logistics, or related industries.
• Strong organizational and time-management skills, with the ability to handle multiple clients and priorities in a fast-paced environment.
• Effective verbal and written communication skills.
• Basic understanding of facility operations, maintenance processes, and service coordination; prior exposure to integrated facilities solutions is beneficial.
• Collaborative mindset and problem-solving skills, with a focus on proactive issue resolution and continuous service improvement.
• Ability to work on-site in North Richland Hills, TX.

Responsibilities

• Own the day-to-day relationship with your assigned customer accounts.
• Be the go-to point of contact when customers have questions, concerns, or new needs.
• Receive incoming requests for service (phone, email, and portal) and enter them into the system as required.
• Partner closely with our maintenance advisor to keep jobs moving and customers informed.
• Work with vendors to schedule, monitor, and complete jobs.
• Enter updates into the system to inform customer end users of status updates and confirmation of completion.
• Enter pricing into the system when received from vendor.
• Spot opportunities to deepen accounts and head off issues before they become escalations.

Skills

Account management

Client relationship management

Communication skills

On-site coordination

Job description

Company Description

All Pro IFM is a specialized Integrated Facilities Management provider serving logistics and warehouse companies nationwide. The company delivers turnkey solutions that cover the full spectrum of facility needs, from logistics centers to large scale warehouse operations. By centralizing and streamlining facility management services, All Pro IFM helps clients reduce complexity and improve operational efficiency. This focus allows customers to concentrate on their core business while trusting that facility performance, reliability, and safety are expertly managed.

Role Description

All Pro IFM is growing our team and we're looking for a full-time, on-site Account Manager based in North Richland Hills, TX. This role manages relationships with our logistics and warehouse clients, serving as their primary point of contact for all facility-related services, building trust, solving problems, and keeping their facilities running smoothly. Day to day, that means understanding client needs, coordinating service delivery, monitoring performance, and resolving issues in a timely and professional manner, while developing the right level of communication with customers, vendors, and internal team members to better understand and mitigate any issues clients may face. The Account Manager also tracks service quality, looks for opportunities to improve efficiency and expand services, and collaborates closely with our internal operations team to keep customer satisfaction high. This is not a remote position.

What You'll Do

• Own the day-to-day relationship with your assigned customer accounts
• Be the go-to point of contact when customers have questions, concerns, or new needs
• Receive incoming requests for service (phone, email, and portal) and enter them into the system as required
• Partner closely with our maintenance advisor to keep jobs moving and customers informed
• Work with vendors to schedule, monitor, and complete jobs
• Enter updates into the system to inform customer end users of status updates and confirmation of completion
• Enter pricing into the system when received from vendor
• Spot opportunities to deepen accounts and head off issues before they become escalations

What We're Looking For

• Someone who genuinely enjoys people; patient, responsive, and good under pressure
• Experience in account management, customer success, or a client-facing role (facility maintenance, property management, or field services a plus, not required)
• Strong follow-through; you don't let things fall through the cracks
• Comfortable working across a team and juggling a growing book of accounts

Qualifications

• Experience in account management, client relationship management, or customer success within facilities management, logistics, or related industries.
• Strong organizational and time-management skills, with the ability to handle multiple clients and priorities in a fast-paced environment.
• Effective verbal and written communication skills.
• Basic understanding of facility operations, maintenance processes, and service coordination; prior exposure to integrated facilities solutions is beneficial.
• Collaborative mindset and problem-solving skills, with a focus on proactive issue resolution and continuous service improvement.
• Ability to work on-site in North Richland Hills, TX.