On-Site Account Coordinator | Growth Opportunity + Bonus

Ignite Human Capital LLC; Pomona (CA); On-site; USD 34,000 - 48,000; Full time

Benefits offered by this job

Annual bonus program

Job summary

Ignite Human Capital LLC is seeking an Account Coordinator in Pomona, CA, on-site. You will be the day-to-day contact for customers, coordinating orders and liaising with sales, production, and warehouse to ensure on-time shipments.

Requirements include a Bachelor’s or associate degree with related experience, proficiency in Excel and Word, and strong attention to detail. OEM/private label experience is a plus; the position offers an annual bonus program and non-exempt status.

Qualifications

• Bachelor's degree or associate degree with 2 years of related experience, or an equivalent combination.
• Experience in customer service, account coordination, or order management.
• Experience in OEM, private label, or contract manufacturing is a strong plus.
• Strong attention to detail and comfort working against shifting deadlines.
• Proficiency in Excel and Word.
• A problem-solver who can own accounts independently while partnering with sales.

Responsibilities

• Track and expedite every stage of orders for assigned customer accounts
• Coordinate daily shipments and make sure they go out as scheduled
• Serve as the main liaison between customers and production facilities
• Monitor customer materials and production runs to protect delivery dates
• Prepare customer reporting, including status and inventory reports
• Respond to customer inquiries by phone and email and drive issues to resolution
• Support the sales team with order entry, follow-ups, and sample coordination
• Join the Sales Director on customer visits and attend tradeshows as needed

Skills

Customer service

Account coordination

Order management

Excel

Word

Attention to detail

Problem solving

Cross-functional collaboration

Education

Bachelor's degree

Associate degree with 2 years related experience

Tools

Excel

Word

Job description

Ignite Human Capital LLC is seeking an Account Coordinator in Pomona, CA, on-site. You will be the day-to-day contact for customers, coordinating orders and liaising with sales, production, and warehouse to ensure on-time shipments.

Requirements include a Bachelor’s or associate degree with related experience, proficiency in Excel and Word, and strong attention to detail. OEM/private label experience is a plus; the position offers an annual bonus program and non-exempt status.