On-Shift Leader: Shopper & Donor Experience

Goodwill Industries of Middle Tennessee, Inc.; Murfreesboro (TN); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Health and Prescription Insurance

403(b) Retirement Plan

Paid Vacation

Holiday & Sick Leave

Employee Assistance Program

Job summary

Goodwill Industries of Middle Tennessee, Inc. is looking for a Key Holder in Murfreesboro, TN. This position supports the delivery of a positive customer and donor experience through effective store management and leadership. Key responsibilities include store opening and closing tasks, guiding associates, ensuring compliance with safety and operational standards, and facilitating exceptional service. The ideal candidate will possess strong communication skills and supervisory experience, ideally within a retail environment. The role offers full-time benefits, including Health Insurance and a Retirement Plan.

Qualifications

• One to two years of supervisory or lead experience in retail or logistics environments.
• Ability to manage multiple tasks accurately in a fast-paced environment.
• Experience in training, coaching, or developing staff preferred.

Responsibilities

• Oversee store operations during assigned shifts, ensuring store readiness.
• Guide associates and support customer and donor service.
• Monitor compliance with safety guidelines and store policies.

Skills

Strong oral and written communication skills

Organizational skills

Ability to learn and apply processes

On-shift leadership

Customer service

Basic computer proficiency

Bilingual skills

Education

High School Diploma or equivalent

Associate’s degree in related field

Tools

Forklift

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

Goodwill Industries of Middle Tennessee, Inc. is looking for a Key Holder in Murfreesboro, TN. This position supports the delivery of a positive customer and donor experience through effective store management and leadership. Key responsibilities include store opening and closing tasks, guiding associates, ensuring compliance with safety and operational standards, and facilitating exceptional service. The ideal candidate will possess strong communication skills and supervisory experience, ideally within a retail environment. The role offers full-time benefits, including Health Insurance and a Retirement Plan.