On-Road Supervisor: Performance & Safety Leader

UPS; Fort Worth (TX); On-site; USD 55,000 - 75,000; Full time

Job summary

UPS is seeking a supervisor to oversee daily performance of service providers and ensure safe, timely package delivery. The role focuses on reducing costs, improving efficiency, and maintaining compliance with health and safety standards.

The position involves supervising staff and coordinating with center management to meet business targets while fostering strong customer relationships and service excellence.

Qualifications

• Meets local age and license requirements.
• Availability to work flexible hours.
• Health and Safety knowledge basics.
• Knowledge of regulatory compliance basics.
• Understanding of small package operations.

Responsibilities

• Completes administrative tasks (performance reviews, accident reports, service failures) to facilitate dispatch.
• Completes audits during supervision rides to ensure adherence to UPS policies.
• Uses Orion, PAS, Telematics and other tech to identify performance improvements and risk mitigation.
• Communicates with customers to respond to service concerns and build relationships.
• Identifies business opportunities and forwards them to dispatch, center management or business development.
• Encourages service providers to forward volume development opportunities to management.
• Creates a customer-focused work environment emphasizing service and business growth.
• Delivers clear communication of customers' needs to employees to align actions with customer goals.

Job description

UPS is seeking a supervisor to oversee daily performance of service providers and ensure safe, timely package delivery. The role focuses on reducing costs, improving efficiency, and maintaining compliance with health and safety standards.

The position involves supervising staff and coordinating with center management to meet business targets while fostering strong customer relationships and service excellence.