On-Premise Coffee Service Route Account Executive

Farmer Brothers; Albuquerque (NM); On-site; USD 42,000 - 64,000; Full time

Job summary

Farmer Brothers is seeking an On-Premise Coffee Service Route Account Executive in Albuquerque to own a defined route, delivering coffee, tea and allied products, and elevate beverage stations to standard through trusted, consultative selling.

You’ll run a set schedule, stock and rotate products, perform daily quality checks, manage invoices and collections, and grow revenue by adding new customers and expanding product mix while maintaining top-tier customer satisfaction.

Qualifications

• High School Diploma or equivalent required.
• 2+ years of route delivery experience in a related B2B environment.
• Mechanical aptitude with company hardware and software products.
• Physical ability to lift 75 lbs. frequently and 100 lbs. occasionally.
• Knowledge of the foodservice industry and a clean driving record.

Responsibilities

• Run a set schedule of stops to ensure on-time delivery and service.
• Stock, rotate, and replenish beverage station products; keep stations clean.
• Perform a minimum of one Cup Quality Check each day.
• Use the Farmer Brothers selling process to recap services and offer ideas.
• Resolve or elevate issues to maintain customer satisfaction and retention.
• Manage invoices, inventory, and collections daily.

Skills

Customer Service

Territory Sales

B2B

B2C

Outside Sales

Inside Sales

Strong Communication

Active Listening

Education

High School Diploma or equivalent

Job description

Day in the life: Own your route, grow your book

Sun’s up, truck’s loaded, and your first café is ready for you. As our On-Premise Coffee Service Route Account Executive, you’re the face of Farmer Brothers on a defined route—delivering coffee, tea, and allied products, elevating beverage stations to standard, and growing sales through trust, consistency, and smart selling.

What your day looks like

• Run a set schedule of stops to ensure every customer receives on-time delivery and service.
• Stock, rotate, and replenish beverage station products at each call; keep stations to standard and equipment clean and operational.
• Perform a minimum of one CQC (Cup Quality Check) each day to verify quality and equipment performance.
• Use the “The Farmer Brothers Way to Sell” call process—recap services provided and present business-building ideas before you leave.
• Quickly resolve or elevate issues to maintain outstanding customer satisfaction and retention.
• Manage invoices, inventory, and collections daily to keep your route running smoothly.

How you win

• Hit the route’s revenue plan by adding new customers, expanding categories and product mix at existing accounts, executing pricing actions, and retaining current customers.
• Target at least 1 prospect call per day (5 weekly) and secure a minimum of two new qualifying accounts per quarter (8 annually).
• Lift Revenue per Stop by closing distribution gaps on core items, activating seasonal and LTO promotions, applying pricing strategy, and ensuring the beverage station is always set to standard.
• Participate in regional and company promotions to spark trial and repeat.

What you bring

• High School Diploma or equivalent.
• 2+ years of route delivery experience in a related B2B customer service environment.
• Mechanical aptitude with company hardware and software products.
• Physical capability to lift 75 lbs. frequently and 100 lbs. occasionally; able to lift and carry up to 50 lbs.
• Knowledge of the foodservice industry and a clean, strong driving record.

Your approach

• Proficient at assessing customer needs; uses active listening and communicates clearly with customers and leadership.
• Identifies issues, problems, or opportunities quickly; uses sound business judgment to decide and act.
• Independent, proactive, collaborative, and strategic—fully supports and stands behind business goals.
• Builds rapport and cooperative relationships; consistently seeks new opportunities to grow the business.
• Strengths include: Decision Making, Collaboration, Strong Communication, Active Listening Skills, Planning and Acting Strategically.

Sales toolkit

• Driver's License
• Customer Service
• Territory Sales
• Business-to-Business (B2B)
• Business-to-Consumer (B2C)
• Outside Sales
• Inside Sales

If you’re energized by the blend of service, hands‑on equipment care, and consultative selling, this route is yours to grow.