On-Premise Coffee Service Route Account Executive

Farmer Bros. USA; Albuquerque (NM); On-site; USD 42,000 - 64,000; Full time

Job summary

Farmer Brothers seeks an On-Premise Coffee Service Route Account Executive in Albuquerque. You will own a defined route, delivering coffee and allied products, ensuring on-time service and maintaining beverage stations to standard.

You will drive sales through trust and smart selling, performing daily Cup Quality Checks, handling invoices, inventory, and collections, and expanding accounts with new products and promotions.

Qualifications

• High School Diploma or equivalent required.
• 2+ years of route delivery experience in a related B2B customer service environment.
• Mechanical aptitude with company hardware and software products.
• Physical ability to lift 75 lbs frequently and 100 lbs occasionally; up to 50 lbs on a regular basis.
• Knowledge of the foodservice industry and a clean driving record.

Responsibilities

• Run a set schedule of stops to ensure on-time delivery and service.
• Stock, rotate, and replenish beverage station products; keep stations clean and operational.
• Perform a Cup Quality Check (CQC) daily to verify quality and equipment performance.
• Apply The Farmer Brothers Way to Sell; recap services and present business-building ideas at each call.
• Manage invoices, inventory, and collections to keep the route running smoothly.

Skills

Active listening

Customer service

B2B sales

Collaboration

Planning & organizing

Education

High School Diploma or equivalent

Job description

Day in the life: Own your route, grow your bookSun’s up, truck’s loaded, and your first café is ready for you. As our On-Premise Coffee Service Route Account Executive, you’re the face of Farmer Brothers on a defined route—delivering coffee, tea, and allied products, elevating beverage stations to standard, and growing sales through trust, consistency, and smart selling.What your day looks likeRun a set schedule of stops to ensure every customer receives on-time delivery and service.Stock, rotate, and replenish beverage station products at each call; keep stations to standard and equipment clean and operational.Perform a minimum of one CQC (Cup Quality Check) each day to verify quality and equipment performance.Use the “The Farmer Brothers Way to Sell” call process—recap services provided and present business-building ideas before you leave.Quickly resolve or escalate issues to maintain outstanding customer satisfaction and retention.Manage invoices, inventory, and collections daily to keep your route running smoothly.How you winHit the route’s revenue plan by adding new customers, expanding categories and product mix at existing accounts, executing pricing actions, and retaining current customers.Target at least 1 prospect call per day (5 weekly) and secure a minimum of two new qualifying accounts per quarter (8 annually).Lift Revenue per Stop by closing distribution gaps on core items, activating seasonal and LTO promotions, applying pricing strategy, and ensuring the beverage station is always set to standard.Participate in regional and company promotions to spark trial and repeat.What you bringHigh School Diploma or equivalent.2+ years of route delivery experience in a related B2B customer service environment.Mechanical aptitude with company hardware and software products.Physical capability to lift 75 lbs. frequently and 100 lbs. occasionally; able to lift and carry up to 50 lbs.Knowledge of the foodservice industry and a clean, strong driving record.Your approachProficient at assessing customer needs; uses active listening and communicates clearly with customers and leadership.Identifies issues, problems, or opportunities quickly; uses sound business judgment to decide and act.Independent, proactive, collaborative, and strategic—fully supports and stands behind business goals.Builds rapport and cooperative relationships; consistently seeks new opportunities to grow the business.Strengths include: Decision Making, Collaboration, Strong Communication, Active Listening Skills, Planning and Acting Strategically.Sales toolkitDriver's LicenseCustomer ServiceTerritory SalesBusiness-to-Business (B2B)Business-to-Consumer (B2C)Outside SalesInside SalesIf you’re energized by the blend of service, hands-on equipment care, and consultative selling, this route is yours to grow.