On-Field Operations Pro — Elevate Athlete Experience

Dick's Sporting Goods; Cincinnati (OH); On-site; USD 2,149,000 - 3,237,000; Full time

Job summary

DICK'S Sporting Goods in Cincinnati is seeking a Specialist - On Field Operations to blend operational rigor with an athlete-first mindset, ensuring the store delivers a consistent, high-quality experience.

You will enhance customer experiences on the floor by merchandising, pricing, and product availability, while supporting onboarding and training of teammates and maintaining standards that drive shopper loyalty and sales.

Qualifications

• High School Diploma or Equivalent
• 1–3 years of experience
• Previous retail or customer-facing experience preferred

Responsibilities

• Delivers an outstanding athlete experience by proactively engaging athletes to understand their shopping needs and provide knowledgeable product information.
• Assists with onboarding and training of new and existing team members as subject matter expert, focusing on best practices and operational processes.
• Maintains athlete-first mindset while ensuring products are ready for purchase and customers are engaged as they want.

Skills

Customer service

Communication

Teamwork

Education

High School Diploma or Equivalent

Job description

DICK'S Sporting Goods in Cincinnati is seeking a Specialist - On Field Operations to blend operational rigor with an athlete-first mindset, ensuring the store delivers a consistent, high-quality experience.

You will enhance customer experiences on the floor by merchandising, pricing, and product availability, while supporting onboarding and training of teammates and maintaining standards that drive shopper loyalty and sales.