On-Duty Guest Experience Leader

Northland Properties; Richmond (AL); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Employee discounts

Health and dental coverage

RRSP matching

Job summary

Northland Properties, owner of Sandman Hotel Group, is seeking a Manager on Duty to lead front desk operations and guest services. You will oversee Front Office, Reservations, and Guest Activities to uphold group standards while ensuring exceptional guest experiences.

Ideal candidates have hotel experience in Rooms Division, strong supervisory capability, and excellent communication and organizational skills.

Qualifications

• Have previous hotel experience, specifically in the Rooms Division Department. Demonstrate supervisor skills; good judgment and common sense.
• Computer literate with knowledge of a variety of computer software applications, including the Microsoft Office Suite.
• Superior written and oral communication skills.
• Excellent organizational and time management skills, with the ability to set priorities for self and others.

Responsibilities

• Direct and control Front Office, Reservations, Guest Activities for Sandman Hotel Group standards.
• Forecast with Reservations, Front Office and Sales to maximize occupancy, rate and revenue.
• Develop relationships with clients, return guests, group contacts for personalized service.
• Respond to emergencies and supervise hotel operations as needed.
• Manage administrative duties as specified by the Company.
• Check guests in and out, issue keys, and handle guest inquiries.

Skills

Hotel experience

Supervisor skills

MS Office

Communication skills

Organizational skills

Tools

Microsoft Office

Job description

Northland Properties, owner of Sandman Hotel Group, is seeking a Manager on Duty to lead front desk operations and guest services. You will oversee Front Office, Reservations, and Guest Activities to uphold group standards while ensuring exceptional guest experiences.

Ideal candidates have hotel experience in Rooms Division, strong supervisory capability, and excellent communication and organizational skills.