On-Campus IT Support Tech (Student)

KU Information Technology; Topeka (KS); On-site; USD 16,000 - 23,000; Full time

Job summary

KU Information Technology is seeking a Student IT Support Technician to assist end users on the KU Lawrence Campus. You’ll help with hardware/software installs, troubleshoot issues, and manage basic tickets, while supporting campus staff. A valid driver's license and ability to lift up to 50 pounds are required.

You must be available for at least 12 hours weekly during standard hours. Experience with Windows, Mac, or Linux is essential, along with strong communication and customer service

Qualifications

• Can work a minimum of 12 hours per week.
• Experience with Windows, Mac and/or Linux operating systems.
• Experience troubleshooting computer hardware and software issues.
• Experience working in a customer service centric environment.
• Excellent communication skills.

Responsibilities

• Assist campus support staff when requested.
• Install, upgrade, image, and configure computer hardware and software.
• Troubleshoot hardware and software issues.
• Maintain accurate hardware inventory.
• Provide basic technical support via phone, email, chat, or in person.
• Create and update support tickets in ticket management system.
• Perform special projects and other duties as assigned.

Skills

Windows

Mac OS

Linux

Customer service

Communication skills

Education

Current KU student

Tools

ServiceNow

Remedy

SCCM

Job description

KU Information Technology is seeking a Student IT Support Technician to assist end users on the KU Lawrence Campus. You’ll help with hardware/software installs, troubleshoot issues, and manage basic tickets, while supporting campus staff. A valid driver's license and ability to lift up to 50 pounds are required.

You must be available for at least 12 hours weekly during standard hours. Experience with Windows, Mac, or Linux is essential, along with strong communication and customer service