Campus IT Support Technician – Student Role

University of Kansas; Lawrence (KS); On-site; USD 17,000 - 25,000; Part time

Job summary

The University of Kansas Lawrence Campus is seeking a part‑time Student IT Support Technician to join a team delivering frontline IT support to students and staff. The role supports Windows, Mac and Linux environments, while handling hardware upgrades, imaging and basic end‑user assistance.

Typical duties include triaging incidents, updating the ticketing system, maintaining hardware inventories, and assisting with special projects.

Qualifications

• Can work a minimum of 12 hours per week, as evidenced by application materials.
• Experience with Windows, Mac and/or Linux operating systems.
• Experience troubleshooting hardware and software issues.
• Experience in a customer service centric environment.
• Excellent communication skills.

Responsibilities

• Provide support to campus support staff when requested.
• Install, upgrade, image, and configure computer hardware and software.
• Troubleshoot hardware and software issues.
• Maintain accurate hardware inventory.
• Provide basic technical support via phone, email, chat, or in person.
• Create and update support tickets in ticket management system.
• Perform special projects and other duties as assigned.

Skills

Windows

Mac

Linux

Troubleshooting

Customer service

Tools

Dell hardware

ServiceNow

Remedy

System Center Configuration Manager

Job description

The University of Kansas Lawrence Campus is seeking a part‑time Student IT Support Technician to join a team delivering frontline IT support to students and staff. The role supports Windows, Mac and Linux environments, while handling hardware upgrades, imaging and basic end‑user assistance.

Typical duties include triaging incidents, updating the ticketing system, maintaining hardware inventories, and assisting with special projects.