IT Support Technician II: Access & Network Helpdesk

Dallas Independent School District; Dallas (TX); Hybrid; USD 42,000 - 66,000; Full time

Job summary

Dallas Independent School District is seeking an IT Client Support Technician to provide frontline technical assistance to DISD central staff, campuses, and students. You will troubleshoot computers, peripherals, and network issues, and contribute to the knowledge base.

You will escalate Tier 2 LAN/WAN problems, support SSO/MFA/VPN access, assist with district software and VPN clients, and ensure service levels and customer satisfaction in a fast-paced educational environment.

Qualifications

• Accredited High School Diploma or equivalent (U.S.A. Equivalency) with Comp-TIA Certification and two years’ experience in Information Technology support services.
• Experienced in Android, Apple iOS, MacOS, Chrome operating systems and the Google Suite applications.
• Proficient in analyzing and resolving technology hardware and software failures.
• Knowledge of application deployment and support tools in Microsoft System Center Configuration Manager (SCCM) is a plus.
• Knowledgeable in wired and wireless network technologies.
• Experienced with user and device management in Microsoft Active Directory.

Responsibilities

• Provide technical support to DISD central staff, campus personnel and students in resolving computer, peripheral, network related issues.
• Escalate Tier 2 LAN and WAN connectivity issues to the appropriate Information Technology Departments.
• Resolve user access issues (e.g. SSO, MFA, VPN, Remote Access) and support district administrative software platforms, productivity suites, VPN clients, and other administrative department specialized software.
• Document interactions, incidents, service requests using the Districts IT Service Management System.
• Create technical documentation and contribute to knowledge base.
• Perform other duties as required by the IT Client Support Services Department, ensuring customer satisfaction, achievement of service level agreements, and compliance with Departmental polices procedures.

Skills

Android

iOS

MacOS

Chrome OS

Google Workspace

Network troubleshooting

Active Directory

Troubleshooting hardware/software

Education

High School Diploma or equivalent with CompTIA Certification

Tools

Microsoft SCCM

Job description

Dallas Independent School District is seeking an IT Client Support Technician to provide frontline technical assistance to DISD central staff, campuses, and students. You will troubleshoot computers, peripherals, and network issues, and contribute to the knowledge base.

You will escalate Tier 2 LAN/WAN problems, support SSO/MFA/VPN access, assist with district software and VPN clients, and ensure service levels and customer satisfaction in a fast-paced educational environment.