Tier 1 IT Support Specialist for Higher Ed

Texas A&M University System; Texarkana (TX); On-site; USD 17,000 - 24,000; Full time

Job summary

Texas A&M University–Texarkana is seeking a Computer Support Specialist to deliver Tier 1 technical support to faculty, staff, and students. You will handle incidents, triage requests, and escalate when necessary while maintaining detailed records of troubleshooting steps.

The role requires strong communication, multitasking, and familiarity with Windows and Mac environments, plus ITIL knowledge. This on-site position offers benefits and opportunities for professional growth.

Qualifications

• Two years of related IT experience or more.
• Knowledge of word processing and spreadsheet applications.
• Knowledge of ITIL concepts and service desk practices.
• Ability to multitask and work cooperatively with others.

Responsibilities

• Provide Tier 1 IT support to faculty, staff, and students.
• Triage and escalate requests to appropriate teams when needed.
• Maintain accurate support records and communicate status to users.
• Assist in deploying and configuring hardware and software.
• Create and update knowledge base articles and user guides.

Skills

IT experience

Multitasking

Communication skills

ITIL knowledge

Word processing & spreadsheets

Education

High School Diploma or GED

Tools

Windows and macOS environments

Networking basics

AV equipment

Job description

Texas A&M University–Texarkana is seeking a Computer Support Specialist to deliver Tier 1 technical support to faculty, staff, and students. You will handle incidents, triage requests, and escalate when necessary while maintaining detailed records of troubleshooting steps.

The role requires strong communication, multitasking, and familiarity with Windows and Mac environments, plus ITIL knowledge. This on-site position offers benefits and opportunities for professional growth.