On-Campus IT Helpdesk Student Assistant — $15/hr (8–4)

East Stroudsburg University; East Stroudsburg (Monroe County); On-site; USD 19,000 - 23,000; Part time

Job summary

East Stroudsburg University IT Helpdesk is seeking motivated students to join the team. You will answer technical questions by phone, email, and in person, and assist with printer consumables and software installations to ensure WIFI access for students and faculty.

Work hours are Monday to Friday, 8:00 AM to 4:00 PM. The hourly rate is $15.00. We welcome applicants from all majors, with emphasis on reliability and good communication.

Qualifications

• Excellent verbal communication required.
• Current ESU student status preferred or required.
• Reliable and dependable team member.
• Open to students not majoring in Computer Science.

Responsibilities

• Provide customer service to students, staff and faculty via walk-in, email and phone.
• Check lab computers and printers for problems; assist with printer consumables and basic maintenance.

Skills

Verbal communication

Current ESU student

Reliability

CS-agnostic

CPSC knowledge

Job description

THE ESU IT Helpdesk is Searching for Motivated Students to Join the Team

Job Summary:

Student will be answering technical questions via telephone, email and walk-ins. Also installing Printer consumable parts; paper, toner and Fuser. Installing software for students and Faculty/Staff to ensure WIFI connections at ESU.

Required Skills:

• Excellent verbal communication skills are essential.

• Current ESU Student.
  
• Students must be reliable and dependable.
  
• Student Helpdesk positions are not restricted to Computer Science majors, although students in that major are welcomed.
• Passing Grade in Personal Computers & their uses (CPSC) is a plus.

Duties include:

• Customer Service for students, staff and faculty via walk-in, email and incoming telephone calls to the helpdesk.
  
• Check lab computers and printers for problems.
  

Examples of common tasks include:

• Assist with file recovery and virus detection on student computers/media.
  
• Assist staff with technical tasks; e.g getting laptops setup on ESU.
  
• Wireless, re-imaging labs, updating/upgrading software.
  
• Assist students in acquiring ESU accounts, resetting passwords.
  
• Provide accurate information to students /faculty /parents.
  
• Troubleshoot printing issues in the labs.
  
• Maintenance of computer lab printers by refilling paper and changing toner.
  
• Perform initial routine troubleshooting of computer hardware problems.
  

Additional Information:

• Students work within the hours ofMonday to Friday 8:00 AM to 4:00 PM.

• Hourly rate is $15.00 an hour.

Employment Eligibility & University Committment

Must be at least 18 years old and have English literacy skills.Employment with ESU is contingent on the selected candidate passing a thorough background check that includes: FBI fingerprinting, PA Child Abuse, and employment/degree verifications. We are proud ESU is an equal opportunity employer. For more information on President Long's 10-point plan, click here: https://www.esu.edu/president/10-action-plan.cfm