On-Campus IT Helpdesk Student Assistant

Roxbury Community College

Boston (MA)

On-site

USD 21,000 - 25,000

Part time

12 hours ago

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Job summary

Roxbury Community College is seeking an IT Helpdesk Student Assistant on campus to provide Tier II technology support to faculty, staff, and students. The role emphasizes customer service, triage, and hands-on helpdesk activities aligned with RCC policies.

The position requires current enrollment for 2026-2027 and active Federal Work-Study eligibility, with a maximum of 18.5 hours weekly. Training, supervision, and opportunities for professional development are provided.

Qualifications

Basic knowledge of computer hardware, software, and operating systems such as Windows and/or macOS.
Strong verbal and written communication skills.
Strong customer-service orientation and professional phone and email etiquette.
Ability to work independently while also collaborating as part of an IT team.
Strong organizational skills, attention to detail, reliability, and follow-through.
Ability to learn and consistently follow RCC information technology, privacy, security, and access procedures.

Responsibilities

Serve as a first point of contact for RCC faculty, staff, and students seeking technology assistance.
Log, triage, and resolve common IT issues within training scope; escalate complex requests.
Assist with routine password resets, login guidance, printing, and basic user-support steps.
Set up, organize, label, and inventory computers and approved IT supplies.
Document troubleshooting steps and escalate unresolved issues to IT staff.
Support equipment deployment, classroom or office setup under staff direction.