On-Call Youth Support Specialist – Trauma-Informed Care

Rod; Yakima (WA); On-site; USD 20,000 - 28,000; Part time

Benefits offered by this job

Vacation time

Career growth

Job summary

Rod’s House in Yakima, WA seeks a Hope Center OnCall Support Specialist to provide a safe, supportive environment for young adults ages 18-24 experiencing homelessness. This on-call, part-time role involves collaborating with case managers, facilitating access to resources, and maintaining a clean, secure living space.

Shifts may include overnight or weekends; the job requires trauma-informed approach, strong de-escalation skills, and a valid driver’s license.

Qualifications

• At least 1 year of experience working directly with youth (ages 13-24), or 2 years of social services education
• Must be at least 21 years of age
• Valid driver’s license and auto insurance is required
• High school diploma or equivalent
• Bilingual (Spanish and English) strongly preferred

Responsibilities

• Engage with young adults to make them feel welcome, safe, and supported
• Collaborate with case managers and program managers on how best to support youth
• Connect youth to community and on-site resources to ensure basic needs are met
• Appropriately respond to and coach youth through verbal, physical, and emotional altercation
• Prevent and de-escalate situations as they arise
• Maintain a positive, non-judgemental, trauma-informed approach
• Actively seek opportunities to be inclusive and equitable
• Escort youth to designated activities and meal times
• Assist with housekeeping duties in the emergency home, Rod’s House after hours, and ensure cleanliness and tidiness at all times
• Ensure a safe environment for fellow employees, volunteers and residents
• Conduct fire watch with proper documentation
• Ensure completion of closing duties each morning to ensure sites are ready for operations
• Transport linens to and from laundry as needed
• Order supplies as needed
• Participate in monthly program outcome reporting with all program staff
• Complete data entry tasks, as assigned
• Ensure standard operating procedures are clearing defined, updated, and followed
• Regularly assess policies, procedures and processes and recommend improvements
• Provide general assistance and support as directed
• Proven ability to create a system or process when one does not exist
• Other duties as assigned and other duties as required

Job description

Rod’s House in Yakima, WA seeks a Hope Center OnCall Support Specialist to provide a safe, supportive environment for young adults ages 18-24 experiencing homelessness. This on-call, part-time role involves collaborating with case managers, facilitating access to resources, and maintaining a clean, secure living space.

Shifts may include overnight or weekends; the job requires trauma-informed approach, strong de-escalation skills, and a valid driver’s license.