On-Call Women’s Recovery Care Specialist

MN Adult and Teen Challenge; Minneapolis (MN); On-site; USD 23,000 - 29,000; Part time

Benefits offered by this job

Medical benefits

HSA

Dental

Vision

PTO

Dependent care FSA

Disability insurance

Life Insurance

403b retirement plan

Job summary

Minnesota Adult & Teen Challenge is seeking On-Call Women's Next Steps Program Staff to support female clients as they transition between programs. The Client Care Specialist provides compassionate, client-centered guidance and helps maintain a safe, encouraging environment during shifts.

This role requires strong observation and de-escalation skills, the ability to communicate clearly with the care team, and a commitment to MnTC’s culture of honor.

Qualifications

• High school diploma or GED required or equivalent combination of education and experience.
• Comfort and compassion in working with individuals facing life-controlling challenges, such as mental health issues and addiction.
• Commitment to MnTC's Culture of Honor & core values — practicing compassion, hospitality, respect, integrity, servanthood, and trust.
• Ability to calmly de-escalate and manage difficult or emotional client situations and maintain confidentiality.

Responsibilities

• Come alongside clients with curiosity and genuine care - asking before assuming, leading with relationship rather than authority, and helping clients connect their choices to their own stated recovery goals.
• Using a client-centered approach, support clients on the living and programming floors and during all activities throughout the work shift.
• Serve as the first point of contact for client questions, concerns, needs, and emerging issues during the shift, responding promptly and involving appropriate staff when needed.
• Maintain a safe, calm, and orderly environment during the shift. Takes active responsibility for the climate of the floor, not just individual client behavior, and use relationship, presence, and early intervention to preserve conditions where recovery can happen.
• Observe client behavior and mood patterns throughout the shift and communicate relevant observations to Charge Staff and the care team in a timely manner, serving as the primary source of real-time floor awareness.
• Communicate relevant client updates, concerns, and shift information to incoming staff to support continuity of care and client safety.
• Assist in performing client intake and discharges.
• Supervise and process client medication, ensure safe self-administration of all prescription medications, non-prescription medications, and vitamins to clients. Complete timely and accurate medication administration documentation and other medication-related responsibilities.

Skills

Compassionate care

Observational skills

De-escalation

Communication

Education

High school diploma or GED

Job description

Minnesota Adult & Teen Challenge is seeking On-Call Women's Next Steps Program Staff to support female clients as they transition between programs. The Client Care Specialist provides compassionate, client-centered guidance and helps maintain a safe, encouraging environment during shifts.

This role requires strong observation and de-escalation skills, the ability to communicate clearly with the care team, and a commitment to MnTC’s culture of honor.