Production App Support Analyst - On-Call

The CCS Companies; Salem (NH); On-site; USD 55,000 - 90,000; Full time

Job summary

The CCS Companies is seeking an Application Support Analyst to monitor production environments, services and scheduled jobs to ensure applications and systems run smoothly and efficiently.

You will respond to incidents, analyze issues, monitor alerts, and collaborate with the development team to resolve complex problems while maintaining thorough documentation and adherence to CCS policies. On-call and weekend work may be required.

Qualifications

• 2+ years of experience in a programming or application-support role.
• Experience with programming languages such as C#, JavaScript, or C++.
• Strong IT knowledge and basic system administration.
• Ability to diagnose and resolve application issues.

Responsibilities

• Respond to incidents and requests from end users regarding any application issues.
• Analyze and resolve application issues or escalate as needed.
• Monitor application and alert systems for critical issues and potential problems.
• Identify and report recurring problems or trends to improve support strategies.
• Keep detailed records of support requests, solutions applied and resolutions.
• Collaborate with the development team and other support staff to resolve complex issues.
• Contribute to improvements in support processes and procedures.
• Maintain consistent attendance according to schedule.
• Work onsite/in-office according to CCS policies.

Skills

Programming languages

IT principles

Troubleshooting

Communication

Education

2-year technical degree or certification

High School Diploma or GED

Tools

MS SQL Server

Job description

The CCS Companies is seeking an Application Support Analyst to monitor production environments, services and scheduled jobs to ensure applications and systems run smoothly and efficiently.

You will respond to incidents, analyze issues, monitor alerts, and collaborate with the development team to resolve complex problems while maintaining thorough documentation and adherence to CCS policies. On-call and weekend work may be required.