On-Call Systems Administrator – Desktop & Server Expert

Paycom - ATS; Northern (KY); Hybrid; USD 70,000 - 95,000; Full time

Job summary

Helion is the nation''s largest Managed IT, cybersecurity, and technology enablement provider for automotive dealerships. We are expanding our marketing leadership and currently seeking a Systems Administrator to resolve highly complex desktop and server issues on-site for client deployments.

The role emphasizes identifying persistent service-desk problems, supporting field personnel at client sites, and participating in the Saturday on-call rotation.

Qualifications

• Use advanced technical knowledge to resolve complex Desktop and Server issues.
• Identify and resolve chronic service-desk issues via problem management.
• Coordinate with outsourced field personnel and gather audit info from AD/Exchange.

Responsibilities

• Assist outsourced field personnel at client sites with PC, printer, or connectivity issues.
• Monitor/troubleshoot alerts in PRTG and disk failures.
• Support Project Management and Account Management with audit information from AD/Exchange.
• Manage Saturday on-call rotation and ticket dispatch for Tier 2+ desks.
• Provide guidance to lower-tier desktop technicians.
• Handle urgent escalations during on-call and on Saturdays.

Skills

Desktop troubleshooting

Server troubleshooting

Problem management

On-call rotation

Ticket dispatch

Technical guidance

Tools

PRTG

Job description

Helion is the nation''s largest Managed IT, cybersecurity, and technology enablement provider for automotive dealerships. We are expanding our marketing leadership and currently seeking a Systems Administrator to resolve highly complex desktop and server issues on-site for client deployments.

The role emphasizes identifying persistent service-desk problems, supporting field personnel at client sites, and participating in the Saturday on-call rotation.