Systems Administrator

Paycom - ATS; Northern (KY); Hybrid; USD 70,000 - 95,000; Full time

Job summary

Helion is the nation''s largest Managed IT, cybersecurity, and technology enablement provider for automotive dealerships. We are expanding our marketing leadership and currently seeking a Systems Administrator to resolve highly complex desktop and server issues on-site for client deployments.

The role emphasizes identifying persistent service-desk problems, supporting field personnel at client sites, and participating in the Saturday on-call rotation.

Qualifications

• Use advanced technical knowledge to resolve complex Desktop and Server issues.
• Identify and resolve chronic service-desk issues via problem management.
• Coordinate with outsourced field personnel and gather audit info from AD/Exchange.

Responsibilities

• Assist outsourced field personnel at client sites with PC, printer, or connectivity issues.
• Monitor/troubleshoot alerts in PRTG and disk failures.
• Support Project Management and Account Management with audit information from AD/Exchange.
• Manage Saturday on-call rotation and ticket dispatch for Tier 2+ desks.
• Provide guidance to lower-tier desktop technicians.
• Handle urgent escalations during on-call and on Saturdays.

Skills

Desktop troubleshooting

Server troubleshooting

Problem management

On-call rotation

Ticket dispatch

Technical guidance

Tools

PRTG

Job description

Helion is the nation's largest Managed IT, cybersecurity, compliance, and technology enablement provider dedicated exclusively to the automotive and heavy truck dealership industry. For nearly 30 years, we've helped dealerships leverage technology to improve operations, strengthen cybersecurity, ensure regulatory compliance, enable AI adoption, and maximize the value of their technology investments.Today, Helion supports more than 2,000 dealerships and over 35,000 dealership employees across the United States. As we enter our next phase of growth, we're looking for an exceptional marketing leader to help expand our market presence, accelerate demand generation, and strengthen our position as the technology leader in the dealership industry.**Position Overview and Qualifications**Helion is actively recruiting for a new Systems Administrator. The Systems Administrators are focused on supporting some of the most technically challenging issues in the service desk.*Primary Responsibility:* To use advanced technical knowledge to resolve highly complex Desktop and Server level issues. Identifying and resolving chronic issues in the service desk through the problem management process.*Other Responsibilities*:* Assisting outsourced field personnel in resolving any PC, Printer or Connectivity type of issues while they are at client site* Proactive tasks such as monitoring/troubleshooting alerts in PRTG, and disk failures.* Assisting the Project Management and Account Management teams in gathering audit information from AD/Exchange* Saturday On Call+ Accountable for working on the Saturday Coordinator on call rotation with all techs in Tier 2+ Accountable for managing phone calls and tickets including dispatching and prioritization for all Desktop techs.+ Overflow for emergency issues on Saturday+ Accountable for being available for urgent escalated Desktop issues* Provide technical guidance to the lower-tiered Desktop techs.