On Call Staffing Coordinator

University of Maryland Medical System; Linthicum (MD); On-site; USD 42,000 - 54,000; Full time

Job summary

University of Maryland Medical System (UMMS) is seeking an On-Call Staffing Coordinator to support the Staffing Center outside of regular hours. This role handles urgent, time-sensitive staffing needs, calls, backfill coverage, and real-time adjustments to ensure safe patient care across UMMS member organizations.

Under general supervision, you will document actions, coordinate PRN and long-term staff deployments, and provide responsive, professional communication to clinical units during

Qualifications

• High school diploma or GED; one year of staffing, scheduling, or administrative support experience.
• Associate's degree is preferred.
• Healthcare experience is preferred.

Responsibilities

• Respond to time-sensitive staffing needs during off-hours.
• Answer and document calls related to staffing issues during off-hours.
• Respond promptly to real-time staffing requests and emergent callouts.
• Arrange backfill coverage for unexpected absences to ensure adequate patient care coverage.
• Execute Staffing Adjustments and coordinate deployment of available PRN and long-term staff.
• Update scheduling systems with sick calls, last-minute changes, and urgent reassignments.
• Ensure accurate and timely communication of schedule updates to impacted units and staff.
• Documents all off-hours staffing actions in the scheduling system.
• Prepares brief handoff reports for daytime Staffing Coordinators and/or Operations Manager.
• Maintains up-to-date contact information and reference resources to support efficient responses.
• Provides professional and responsive customer service to clinical leaders and staff during off-hours.

Skills

Communication

Organizational skills

Time management

Education

High school diploma or GED

Associate's degree

Job description

Job Requirements

Job Requirements The University of Maryland Medical System (UMMS) is an academic private health system, focused on delivering compassionate, high quality care and putting discovery and innovation into practice at the bedside. Partnering with the University of Maryland School of Medicine, University of Maryland School of Nursing and University of Maryland, Baltimore who educate the state's future health care professionals, UMMS is an integrated network of care, delivering 25 percent of all hospital care in urban, suburban and rural communities across the state of Maryland. UMMS puts academic medicine within reach through primary and specialty care delivered at 11 hospitals, including the flagship University of Maryland Medical Center, the System's anchor institution in downtown Baltimore, as well as through a network of University of Maryland Urgent Care centers and more than 150 other locations in 13 counties. For more information, visit www.umms.org.

Job Description

Under general supervision, the On-Call Staffing Coordinator supports the UMMS Staffing Center outside of regular business hours by responding to urgent and time-sensitive staffing needs. This role is primarily administrative and ensures continuity of staffing operations during mornings, evenings, nights, weekends and holidays. Responsibilities include managing callouts, arranging backfill coverage, and fulfilling real-time staffing requests to maintain safe and adequate staffing levels across UMMS member organizations. The On-Call Staffing Coordinator acts with urgency, accuracy, and professionalism to provide responsive support to clinical units and team members.

Primary Responsibilities

• Responds to Time-Sensitive Staffing Needs
• Answers and documents calls related to staffing issues during off-hours.
• Responds promptly to real-time staffing requests and emergent callouts.
• Arranges backfill coverage for unexpected absences to ensure adequate patient care coverage.
• Executes Staffing Adjustments
• Coordinates deployment of available PRN and long-term staff to meet immediate needs.
• Updates scheduling systems with sick calls, last-minute changes, and urgent reassignments.
• Ensures accurate and timely communication of schedule updates to impacted units and team members.
• Administrative Support
• Documents all off-hours staffing actions in the scheduling system.
• Prepares brief handoff reports for the daytime Staffing Coordinators and/or Operations Manager.
• Maintains up-to-date contact information and reference resources to support efficient responses.
• Customer Service and Communication
• Provides professional and responsive customer service to clinical leaders and staff during off-hours.
• Fosters trust by communicating with clarity, accuracy, and timeliness.
• Escalates unresolved or complex issues to leadership as appropriate.
• Perform all other duties as assigned.

Qualifications

• High school diploma or GED One year of experience in staffing, scheduling, or administrative support
• Associate's degree
• Healthcare experience

All your information will be kept confidential according to EEO guidelines.