Case Manager Team Leader

University of Maryland Medical System; Baltimore (MD); On-site; USD 85,000 - 105,000; Full time

Job summary

The University of Maryland Medical System seeks an experienced care coordination supervisor to assist the care coordination manager in guiding patient flow, discharge planning, and related policies. Under limited supervision, you will mentor staff and contribute to professional development while collaborating with physicians and other disciplines.

You will also provide input into HR processes and performance improvement initiatives, and participate in committee work to advance care coordination

Qualifications

• Bachelor’s degree in nursing and Maryland RN license required.
• Minimum 3 years experience in care coordination.
• 3 years acute care experience preferred.
• 4 years clinical healthcare experience preferred.
• Additional experience in home health, ambulatory care or occupational health preferred.

Responsibilities

• Supervise the care coordination team under limited supervision.
• Provide guidance on patient flow, discharge planning and care coordination policies.
• Mentor staff and support professional development.
• Participate in hiring/interview processes for care coordination and related roles.
• Collaborate with Manager on dashboard metrics and performance improvement.
• Conduct chart reviews to ensure compliance with metrics.
• Investigate patient care issues and participate in committees.
• Maintain contemporary knowledge of care coordination and discharge planning.

Skills

Care coordination

Verbal communication

Written communication

Analytical skills

Team building

Collaboration

Case management software

Data interpretation

Education

Bachelor’s Degree in Nursing

Tools

Case management software

Job description

General Summary

Under limited supervision, assists the manager of care coordination in the supervision of the care coordination team. This includes providing guidance in regards to policies and procedures related to patient flow, discharge process and care coordination. Provides input regarding human resource functions. Provides input into performance improvement strategies.

Job Requirements

Under limited supervision, assists the manager of care coordination in the supervision of the care coordination team. This includes providing guidance in regards to policies and procedures related to patient flow, discharge process and care coordination. Provides input regarding human resource functions. Provides input into performance improvement strategies.

Principal Responsibilities And Tasks

The following statements are intended to describe the general nature and level of work being performed by staff assigned to this classification. They are not to be construed as an exhaustive list of all duties.

• Demonstrates comprehensive understanding and expertise in all aspects of Care Coordination.
• Provides orientation and mentorship to new and existing staff members.
• Works with Manager to facilitate learning experiences for staff for CEU credit.
• Works with Manager to establish professional growth and development plans for staff.
• Has input into the hiring/interview process for new care coordinators, social work, and utilization management applicants.
• Collaborates with Manager on performance improvement related to Dashboard metrics.
• Performs chart reviews to ensure chart compliance metrics achieved.
• Facilitates investigation of patient care issues/complaints.
• Participate in defined committees
• Ensures contemporary knowledge of care coordination and discharge planning

Knowledge, Skills And Abilities

• Knowledge of managed care, discharge planning, utilization and care coordination is required.
• Highly effective verbal and written skills are required.
• Strong communication skills, self confidence and experience dealing physicians required.
• Excellent analytical and team building skills, as well as the ability to prioritize and work independently is required.
• Must possess the ability to work collaboratively with other disciplines.
• Ability to work with Hospital/Case Management related software programs required.
• Ability to demonstrate knowledge and skills necessary to provide care appropriate to the patient population(s) served. Ability to demonstrate knowledge of the principles of growth and development over the life span and ability to assess data reflective of the patient's requirements relative to his or her population-specific and age specific needs.

Patient Safety

Ensures patient safety in the performance of job functions and through participation in hospital, department or unit patient safety initiatives.

• Takes action to correct observed risks to patient safety.
• Reports adverse events and near misses to appropriate management authority.
• Identifies possible risks in processes, procedures, devices and communicates the same to those in charge.

Education And Experience

• Bachelor’s Degree from an accredited School of Nursing and Current RN License in State of Maryland is required.
• Three (3) years experience in care coordination.
• Three (3) years experience in acute care preferred.
• Four (4) years clinical healthcare experience preferred.
• Additional experience in home health, ambulatory care, and/or occupational health is preferred.

Additional Information

• All your information will be kept confidential according to EEO guidelines.
• Work Schedule: Mon through Friday 8a-4;30p with occasional weekends

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