On-Call Software Support Engineer — Uptime, Troubleshooting & Deployments

US9 Kardex Solutions LLC; Cincinnati (OH); In loco; USD 70.000 - 100.000; Tempo pieno

Descrizione del lavoro

US9 Kardex Solutions LLC is seeking a Software Support Engineer to assist customer sites using the Kardex FulfillX platform. The role focuses on maintaining system availability, resolving issues quickly, and communicating clearly with clients.

You will troubleshoot, triage, and close tickets, coordinate patches or upgrades, and participate in an on-call rotation outside regular hours to support critical issues and maintain uptime.

Competenze

• Strong communication and troubleshooting skills.
• Customer-facing role with focus on satisfaction and quality.
• On-call rotation outside normal hours to support critical issues.

Mansioni

• Support active customer sites using the FulfillX platform.
• Troubleshoot, triage and resolve tickets with speed and accuracy.
• Coordinate deployments of patches/upgrades to customer environments.

Conoscenze

Troubleshooting

Customer service

Communication

On-call support

Descrizione del lavoro

US9 Kardex Solutions LLC is seeking a Software Support Engineer to assist customer sites using the Kardex FulfillX platform. The role focuses on maintaining system availability, resolving issues quickly, and communicating clearly with clients.

You will troubleshoot, triage, and close tickets, coordinate patches or upgrades, and participate in an on-call rotation outside regular hours to support critical issues and maintain uptime.