On-Call Night Security Guard - Hospitality & Safety

Crescent Hotels & Resorts; Charlotte (NC); On-site; USD 32,000 - 42,000; Full time

Job summary

The Crescent Hotels & Resorts is seeking an On-Call Overnight Security Guard in Charlotte, NC to maintain a safe and welcoming environment for guests and associates. The role involves patrolling interiors and exteriors, monitoring security systems, and responding promptly to emergencies.

The role emphasizes being present, staying observant, and delivering professional guest service while supporting hotel operations and collaborating with team members across departments.

Qualifications

• Dependable and reliable.
• Observant and alert.
• Calm under pressure.
• Guest-focused.
• Professional and respectful.
• Strong communicator.
• Team player.
• Adaptable.
• Safety-minded.
• English language communication.

Responsibilities

• Conduct regular foot patrols throughout the hotel's interior and perimeter.
• Stay alert for potential security risks, safety hazards, suspicious activity, or undesirable conditions.
• Monitor hotel areas and security systems for unusual or concerning activity.
• Respond promptly to security telephone and safety hotline calls based on priority.
• Communicate clearly with supervisors and team members using two-way radios.
• Respond to emergencies such as fire, safety hazards, disturbances, and threats to guests, associates, or property.
• Maintain order while handling challenging situations with a calm, rational, and professional approach.
• Assist guests with security-related concerns, including door lock issues when needed.
• Observe individuals entering, exiting, or loitering around the property and report suspicious activity appropriately.
• Become familiar with the hotel layout, function spaces, life-safety systems, alarm pull stations, fire extinguishers, and sprinkler locations.
• Promote safe work practices throughout the hotel.
• Support hotel associates and other departments when needed.
• Maintain professionalism, courtesy, and respect in every guest and associate interaction.
• Complete other security-related duties as assigned.

Job description

The Crescent Hotels & Resorts is seeking an On-Call Overnight Security Guard in Charlotte, NC to maintain a safe and welcoming environment for guests and associates. The role involves patrolling interiors and exteriors, monitoring security systems, and responding promptly to emergencies.

The role emphasizes being present, staying observant, and delivering professional guest service while supporting hotel operations and collaborating with team members across departments.