On-Call Luxury Concierge & Customer Service

Default Brand; Kansas City (MO); On-site; USD 21,000 - 25,000; Part time

Job summary

Hallmark Cards is seeking an on-call Customer Service Representative for Halls KC Concierge at Crown Center in Kansas City. This role delivers exceptional shopping experiences, answers inquiries, and supports daily concierge operations in a luxury retail environment.

The position requires strong communication, a professional demeanor, and the ability to handle multiple tasks, including cash handling, stocking, and gift wrapping, while upholding the brand’s high standards.

Qualifications

• High school diploma or GED or equivalent.
• Minimum one year customer service experience in a professional or public environment.

Responsibilities

• Provide exceptional customer service with a focus on creating memorable experiences and ensuring customer satisfaction.
• Answer incoming phone calls, transfer calls appropriately, and assist with inquiries in a courteous and professional manner.
• Collaborate with team members and maintain a positive team attitude.
• Perform gift wrapping and gift boxing services to maintain high standards of presentation.
• Multitask in a fast-paced environment while maintaining attention to detail.
• Cash management and cash handling accurately and responsibly.
• Maintain and stock supplies in the concierge area to ensure readiness and efficiency.
• Keep the customer service area clean, organized, and visually appealing.
• Protect company assets by following established policies and procedures.

Skills

Customer service

Cash handling

Teamwork

Communication

Multitasking

Education

High school diploma or GED

Tools

MS Word

Excel

Email

Job description

Hallmark Cards is seeking an on-call Customer Service Representative for Halls KC Concierge at Crown Center in Kansas City. This role delivers exceptional shopping experiences, answers inquiries, and supports daily concierge operations in a luxury retail environment.

The position requires strong communication, a professional demeanor, and the ability to handle multiple tasks, including cash handling, stocking, and gift wrapping, while upholding the brand’s high standards.