Customer Service Representative - Halls KC Concierge (On-call)

Default Brand; Kansas City (MO); On-site; USD 21,000 - 25,000; Part time

Job summary

Hallmark Cards is seeking an on-call Customer Service Representative for Halls KC Concierge at Crown Center in Kansas City. This role delivers exceptional shopping experiences, answers inquiries, and supports daily concierge operations in a luxury retail environment.

The position requires strong communication, a professional demeanor, and the ability to handle multiple tasks, including cash handling, stocking, and gift wrapping, while upholding the brand’s high standards.

Qualifications

• High school diploma or GED or equivalent.
• Minimum one year customer service experience in a professional or public environment.

Responsibilities

• Provide exceptional customer service with a focus on creating memorable experiences and ensuring customer satisfaction.
• Answer incoming phone calls, transfer calls appropriately, and assist with inquiries in a courteous and professional manner.
• Collaborate with team members and maintain a positive team attitude.
• Perform gift wrapping and gift boxing services to maintain high standards of presentation.
• Multitask in a fast-paced environment while maintaining attention to detail.
• Cash management and cash handling accurately and responsibly.
• Maintain and stock supplies in the concierge area to ensure readiness and efficiency.
• Keep the customer service area clean, organized, and visually appealing.
• Protect company assets by following established policies and procedures.

Skills

Customer service

Cash handling

Teamwork

Communication

Multitasking

Education

High school diploma or GED

Tools

MS Word

Excel

Email

Job description

Customer Service Representative - Halls KC Concierge (On-call)

Requisition Number: CUSTO010564

• Posted : October 14, 2026
• Part-Time
• On-site

Locations

Showing 1 location

Description

WHO WE ARE:

Crown Center, one of the nation’s first mixed-use redevelopments, is an 85-acre complex that welcomes more than five million visitors each year. A subsidiary of Hallmark Cards, Crown Center is a ‘city within a city’ – combining hotel, office, retail, residential and entertainment land uses within its boundaries.

Halls KC provides the ultimate in trend-setting design, exclusive brands, and superior customer service. Our beautiful, 60,000 square foot store is located on the third level of the Crown Center shops in the heart of Kansas City. Halls KC offers shopping experiences in a fresh and exciting environment, taking an active role in Crown Center’s goal of creating a vibrant central city.

WHAT WE DO AND HOW WE DO IT:

The On-call Customer Service Representative (Halls Concierge) is the first point of contact for Halls customers, delivering an exceptional shopping experience at Halls KC – a luxury retail store. This role requires a passion for customer satisfaction, strong communication skills, and the ability to manage multiple tasks with precision and professionalism. The On-call Customer Service Representative (Halls Concierge) is responsible for cash handling, gift wrapping, stocking supplies in Hall Concierge, and performs other responsibilities as required by management.

IN THIS ROLE YOU WILL:

Provide exceptional customer service with a focus on creating memorable experiences and ensuring customer satisfaction. Exhibit empathy, patience, and a positive attitude when addressing customer needs or concerns. Uphold Halls’ brand image and demonstrate a passion for our customers in every interaction. Answer incoming phone calls, transfer calls appropriately, and assist with inquiries in a courteous and professional manner.

Collaborate effectively with team members, demonstrating a positive team player attitude within the department and the entire store. Perform gift wrapping and gift boxing services to maintain Halls’ high standards of presentation. Multitask in a fast-paced environment while maintaining attention to detail. Cash management and cash handling accurately and responsibly. Maintain and stock supplies in the concierge area to ensure readiness and efficiency. Keep the customer service area clean, organized, and visually appealing.

All Halls employees are responsible for protecting company assets by following established policies and procedures.

BASIC QUALIFICATIONS

• High school diploma or GED or equivalent
• Minimum one year customer service experience in a professional or public environment

PREFERRED QUALIFICATIONS

• Cash register and cash handling experience.
• Must have a professional disposition when working with customers.
• Basic computer skills
• Knowledge of MS Word, Excel and email.
• Superior customer service & teamwork skills –have a great attitude and are a team player.

ADDITIONAL DETAILS:

• This is an on-call job opportunity, and the incumbent will work a flexible schedule.
• Availability to work evenings, weekends, and some holidays.
• Basic store hours: Monday – Saturday, 10:00am – 6:00pm, Sunday, 12:00pm – 5:00pm.
• Current Fall hours are Mon-Wed, Sat 10am - 6pm; Thu-Fri 10am-7pm; Sun 12pm - 5pm
• Holiday hours for 2026 are Mon-Thu, 10am - 7pm; Fri-Sat 10am-8pm; Sun 12pm - 6pm.
• The Concierge shift ends approximately 30 minutes after the store closes.
• Relocation will not be provided.

In compliance with the Immigration Reform and Control Act of 1986, Hallmark Cards, Inc., and its subsidiary companies will hire only individuals lawfully authorized to work in the United States. Hallmark does not generally provide sponsorship for employment. Employment by Hallmark is contingent upon the signing of the Employment Agreement, signing of an agreement to arbitrate in connection with the Hallmark Dispute Resolution Program, completing Form I-9 Employment Eligibility Verification, passing the urinalysis drug screen, education verification and satisfactory reference checks.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.