Customer Service Representative - Halls KC Concierge (On-call)

Hallmark Cards; Kansas City (MO); On-site; USD 19,000 - 25,000; Full time

Job summary

Hallmark Cards’ Crown Center store is seeking an On-call Customer Service Representative (Halls Concierge) to deliver an exceptional shopping experience in a luxury retail setting. You will assist customers, process inquiries, and handle gift wrapping and cash transactions in a fast-paced environment.

Responsibilities include greeting customers, stocking supplies, maintaining the concierge area, and upholding Hallmark brand standards.

Qualifications

• High school diploma or GED or equivalent.
• Minimum one year customer service experience in a professional or public environment.
• Cash handling experience is a plus.
• Basic computer skills including MS Word/Excel and email usage.

Responsibilities

• Provide exceptional customer service with a focus on creating memorable experiences.
• Answer incoming phone calls, transfer calls, and assist with inquiries.
• Perform gift wrapping and gift boxing services.
• Maintain and stock supplies in the concierge area; keep area clean and organized.
• Protect company assets by following policies and procedures.

Skills

Excellent communication

Professional disposition

Basic computer skills

MS Word

MS Excel

Email communication

Teamwork skills

Customer service

Cash handling

Education

High school diploma or GED or equivalent

Tools

MS Word

MS Excel

Email

Cash register

Job description

Who We Are

Crown Center, one of the nation's first mixed-use redevelopments, is an 85-acre complex that welcomes more than five million visitors each year. A subsidiary of Hallmark Cards, Crown Center is a 'city within a city' - combining hotel, office, retail, residential and entertainment land uses within its boundaries.

Who We Are

Crown Center, one of the nation's first mixed-use redevelopments, is an 85-acre complex that welcomes more than five million visitors each year. A subsidiary of Hallmark Cards, Crown Center is a 'city within a city' - combining hotel, office, retail, residential and entertainment land uses within its boundaries. Halls KC provides the ultimate in trend-setting design, exclusive brands, and superior customer service. Our beautiful, 60,000 square foot store is located on the third level of the Crown Center shops in the heart of Kansas City. Halls KC offers shopping experiences in a fresh and exciting environment, taking an active role in Crown Center's goal of creating a vibrant central city.

What We Do And How We Do It

The On-call Customer Service Representative (Halls Concierge) is the first point of contact for Halls customers, delivering an exceptional shopping experience at Halls KC - a luxury retail store. This role requires a passion for customer satisfaction, strong communication skills, and the ability to manage multiple tasks with precision and professionalism. The On-call Customer Service Representative (Halls Concierge) is responsible for cash handling, gift wrapping, stocking supplies in Hall Concierge, and performs other responsibilities as required by management.

In This Role You Will

Provide exceptional customer service with a focus on creating memorable experiences and ensuring customer satisfaction. Exhibit empathy, patience, and a positive attitude when addressing customer needs or concerns. Uphold Halls' brand image and demonstrate a passion for our customers in every interaction. Answer incoming phone calls, transfer calls appropriately, and assist with inquiries in a courteous and professional manner.

Collaborate effectively with team members, demonstrating a positive team player attitude within the department and the entire store. Perform gift wrapping and gift boxing services to maintain Halls' high standards of presentation. Multitask in a fast-paced environment while maintaining attention to detail. Cash management and cash handling accurately and responsibly. Maintain and stock supplies in the concierge area to ensure readiness and efficiency. Keep the customer service area clean, organized, and visually appealing.

All Halls employees are responsible for protecting company assets by following established policies and procedures.

Basic Qualifications

The following is required to be considered for this role:

• High school diploma or GED or equivalent
• Minimum one year customer service experience in a professional or public environment

Preferred Qualifications

Your resume and application will stand out if you have:

• Cash register and cash handling experience.
• Excellent communication skills, both written & verbal.
• Must have a professional disposition when working with customers.
• Basic computer skills
• Knowledge of MS Word, Excel and email.
• Superior customer service & teamwork skills -have a great attitude and are a team player.

Additional Details

• This is an on-call job opportunity, and the incumbent will work a flexible schedule.
• Availability to work evenings, weekends, and some holidays.
• Basic store hours: Monday - Saturday, 10:00am - 6:00pm, Sunday, 12:00pm - 5:00pm.
• Current Fall hours are Mon-Wed, Sat 10am - 6pm; Thu-Fri 10am-7pm; Sun 12pm - 5pm
• Holiday hours for 2026 are Mon-Thu, 10am - 7pm; Fri-Sat 10am-8pm; Sun 12pm - 6pm.
• The Concierge shift ends approximately 30 minutes after the store closes.
• Relocation will not be provided.