Guest Services Specialist (On-Call) — Retail & Exhibits

Hallmark Health System, Inc.; Kansas City (MO); On-site; USD 17,000 - 21,000; Part time

Job summary

Hallmark Cards, Inc. at Crown Center in Kansas City, Missouri seeks a Customer Services Representative (on-call) to deliver outstanding guest experience. Duties include answering questions, preparing shipments, gift wrapping, and handling payments.

The role supports cross-training for back-up work at special exhibits and operates within seasonal, on-call hours aligned with Crown Center hours.

Qualifications

• High School Diploma or GED.
• Minimum of one year of Customer Service experience, or working with the public, or working with children in a classroom or service capacity.

Responsibilities

• Answer customer questions in person and over the phone.
• Prepare shipments for customers and process through FedEx terminal.
• Custom gift wrapping; and processing customer payment transactions.
• Cross-train to provide back up support for special exhibits at Crown Center.

Skills

Customer service

Interpersonal skills

Verbal communication

Education

High School diploma or GED

Tools

Microsoft Office

Job description

Hallmark Cards, Inc. at Crown Center in Kansas City, Missouri seeks a Customer Services Representative (on-call) to deliver outstanding guest experience. Duties include answering questions, preparing shipments, gift wrapping, and handling payments.

The role supports cross-training for back-up work at special exhibits and operates within seasonal, on-call hours aligned with Crown Center hours.