On-Call Luxury Butler Concierge

The Venetian Las Vegas; Las Vegas (NV); On-site; USD 42,000 - 52,000; Full time

Job summary

The Venetian Las Vegas is seeking a Coordinator – Butler to deliver exceptional service to guests assigned to Butler service. Duties include taking guest orders, coordinating with butlers, managing liquor tasks, and logging guest preferences to ensure personalized attention.

Ideal candidates will have at least two years in luxury hospitality, POS experience, and strong English communication skills. Night, weekend, and holiday shifts are required.

Qualifications

• Must be able to obtain and maintain a valid Alcohol Awareness (TAM) Card and any other certification or license as required by law or policy.
• Ability to communicate clearly and effectively in English, both in spoken and written form.
• Minimum of two (2) years of service experience in a luxury hotel, casino, restaurant, or related hospitality field.

Responsibilities

• Answers all phone calls and SMS messages promptly according to service standards.
• Accurately takes and enters guest orders into the POS system and coordinates with Butlers for timely service.
• Manages liquor-related tasks, processes charges for in-suite bar refreshes, and maintains liquor inventory logs.
• Books and confirms guest transportation requests using in-house programs.
• Records guest information and preferences in profiles to ensure personalized service.
• Assists in recording laundry, dry cleaning, pressing, and shoe polishing services.
• Collaborates with other departments to fulfill guest needs.

Skills

POS systems

English communication

Interpersonal skills

Shift flexibility

Education

Highschool diploma or equivalent

Tools

POS systems

Job description

The Venetian Las Vegas is seeking a Coordinator – Butler to deliver exceptional service to guests assigned to Butler service. Duties include taking guest orders, coordinating with butlers, managing liquor tasks, and logging guest preferences to ensure personalized attention.

Ideal candidates will have at least two years in luxury hospitality, POS experience, and strong English communication skills. Night, weekend, and holiday shifts are required.