Coordinator - Butler (On-Call)

The Venetian Las Vegas; Las Vegas (NV); On-site; USD 42,000 - 52,000; Full time

Job summary

The Venetian Las Vegas is seeking a Coordinator – Butler to deliver exceptional service to guests assigned to Butler service. Duties include taking guest orders, coordinating with butlers, managing liquor tasks, and logging guest preferences to ensure personalized attention.

Ideal candidates will have at least two years in luxury hospitality, POS experience, and strong English communication skills. Night, weekend, and holiday shifts are required.

Qualifications

• Must be able to obtain and maintain a valid Alcohol Awareness (TAM) Card and any other certification or license as required by law or policy.
• Ability to communicate clearly and effectively in English, both in spoken and written form.
• Minimum of two (2) years of service experience in a luxury hotel, casino, restaurant, or related hospitality field.

Responsibilities

• Answers all phone calls and SMS messages promptly according to service standards.
• Accurately takes and enters guest orders into the POS system and coordinates with Butlers for timely service.
• Manages liquor-related tasks, processes charges for in-suite bar refreshes, and maintains liquor inventory logs.
• Books and confirms guest transportation requests using in-house programs.
• Records guest information and preferences in profiles to ensure personalized service.
• Assists in recording laundry, dry cleaning, pressing, and shoe polishing services.
• Collaborates with other departments to fulfill guest needs.

Skills

POS systems

English communication

Interpersonal skills

Shift flexibility

Education

Highschool diploma or equivalent

Tools

POS systems

Job description

Position Overview:

The primary responsibility of the Coordinator – Butler is to provide exceptional service to guests designated for Butler service. All duties are to be performed in accordance with departmental and The Venetian Resort’s policies, practices, and procedures.

Essential Duties & Responsibilities:

• Answers all phone calls andSMS messagespromptly and according to The Venetian Resort's service standards, using the defined script to greet guests anddeterminetheir needs.
• Accurately takes and enters guest orders into the Point of Sale (POS) system and coordinates withButlers to ensuretimelyservice.
• Manages all liquor-related tasksfor the Department, includingprocessing charges through the POS system for in-suite bar refreshes and departmental restocks,maintainingan accurateliquor tracking log for all inventory removed from storage,and receiving and verifying daily liquor shipments from the warehouse.
• Books andconfirmsguest transportation requests using various in-house programs.
• Maintains and updates departmental information to ensureaccurateexecution of guest services.
• Responds to guest inquiriesregardingThe Venetian Resort and Las Vegas. When unable to answer,researchesthe information andprovidesa timelyresponse.
• Records all pertinent information and preferences in guest profiles to ensure personalized service.
• Ensuresall guest-related comps for amenities aresubmittedcorrectly.
• Assistsin recording laundry, dry cleaning, pressing, and shoe polishing services.
• Collaborateseffectively with other departments to ensure all guest needs are fulfilled.

Additional Duties & Responsibilities:

• Sources items for guests as assigned, including but not limited to event tickets, shopping, food products, and packages, ensuring all requests are handledas long asthey are safe, legal, and economically sound.
• Adheres toall departmental service standards and safety guidelines.
• Cleans andmaintainsall work areas toresortstandards to ensure a safe and professional environment.
• Safety is an essential function of this job.
• Consistent and regular attendanceisan essential function of this job.
• Performsother related duties as assigned.

Company Standards of Conduct

All TheVenetian Resort Team Members are expected toconduct and carry themselves in a professional manner at all times. Team Membersare required toobservethe Company’s standards, workrequirementsand rules of conduct.

Additional Duties & Responsibilities:

Minimum Qualifications:

• 21years of age.
• Proof of authorization/eligibility to work in the United States.
• Highschool diploma or equivalent.
• Minimum of two (2) years of service experience in a luxury hotel, casino, restaurant, or related hospitality field.
• Previousexperience with Point of Sale (POS) systems and general computerproficiency.
• Must be able to obtain andmaintaina valid Alcohol Awareness (TAM) Card and any other certification or license as required by law or policy.
• Ability to communicate clearly and effectively in English, both in spoken and written form.
• Strong interpersonal skills with the ability to communicate effectively with guests and other Team Members ofdifferent backgroundsand levels of experience.
• Mustbe able to workvaried shifts, includingnights,weekends,and holidays.
• Fluency in a second language is preferred.

Physical Requirements:

Must be able to:

• Liftor carry50pounds, unassisted, in the performance of specific tasks, as assigned.
• Physically access all areas of the property and drive areaswith or withouta reasonableaccommodation.
• Maintain composure under pressure and consistently meet deadlines with internal and external customers and contacts.
• Ability to interact appropriately andeffectively with guests, management,otherteam members, and outside contacts.
• Ability forprolongedperiods of time towalk,stand, stretch,bend,and kneel.
• Work in a fast-pacedandbusy environment.Work indoors and be exposed to various environmental factors such as, but not limited to,CRT,noise, dust,andcigarette smoke.