IT Support Specialist

Bosch Building Technologies North America; Phoenix (AZ); Presencial; USD 45.000 - 70.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical

Dental

Vision

Flexible Spending Accounts

401K with company match

Life/AD+D/LTD

Paid Vacation/Sick/Holidays

Employee Assistance Program

Pet Insurance

Descripción de la vacante

Bosch Building Technologies North America is seeking an IT Support Specialist to provide end-user support across the organization. You will handle helpdesk tickets, take hotline calls, and assist walk-ins, working with the IT team to drive projects to completion.

The role involves on-call rotations, inventory management, and documentation of internal IT processes, with opportunities to impact knowledge base articles and IT operations.

Formación

• 1+ year(s) experience troubleshooting Windows PC issues.
• 1+ year(s) experience providing end user support.
• Must be detail oriented.
• Must be passionate about technology.
• Must always strive to provide excellent end user experience.

Responsabilidades

• Deliver exceptional customer support to all employees.
• Diagnose and resolve end-user and PC issues.
• Ensure the new hire and separation processes are thoroughly completed each time.
• Manage equipment and software inventory, including the decommissioning and donation of old equipment.
• Maintain documentation for internal IT processes (e.g., new hire, separation, etc.).
• Develop and update knowledge base articles on frequently requested issues and processes.
• Collaborate with the IT Manager, Systems Engineers, and Administrators on projects.
• Participate in an on-call rotation for critical end-user support issues

Conocimientos

End user support

Windows troubleshooting

Attention to detail

Passion for technology

Customer experience

Herramientas

Active Directory

Windows Server OS

iOS

Office 365 (Teams/SharePoint/OneDrive)

Intune/Autopilot

Teams Voice

VMware Workstation/VirtualBox

FreshService

Descripción del empleo

Job Summary:

The IT Support Specialist provides end user support to all Bosch Building Technologies employees. This would include working tickets from the helpdesk, taking support calls on the Hotline and working with employees when they walk up with a critical issue. This position will also work with other members of the IT team to drive projects to completion.

Responsibilities

• Deliver exceptional customer support to all employees.
• Diagnose and resolve end-user and PC issues.
• Ensure the new hire and separation processes are thoroughly completed each time.
• Manage equipment and software inventory, including the decommissioning and donation of old equipment.
• Maintain documentation for internal IT processes (e.g., new hire, separation, etc.).
• Develop and update knowledge base articles on frequently requested issues and processes.
• Collaborate with the IT Manager, Systems Engineers, and Administrators on projects.
• Participate in an on-call rotation for critical end-user support issues

Required Qualifications

• 1+ year(s) experience troubleshooting Windows PC issues
• 1+ year(s) experience providing end user support
• Must be detail oriented
• Must be passionate about technology
• Must always strive to provide excellent end user experience

Preferred Qualifications

• Experience with Active Directory
• Experience with Windows Server OS
• Experience supporting Mobile Device OS (Apple iOS)
• Experience with Office 365 Applications (Teams, SharePoint, OneDrive)
• Experience with Intune/Autopilot
• Experience with Teams Voice
• Experience with supporting Virtualization Technologies (VMware Workstation, Oracle VM
• VirtualBox, etc.)
• Experience with FreshService

Physical Demands

• Must be able to effectively communicate, (ie see, hear, speak and write clearly) in order to communicate with colleagues and/or customers; manual dexterity required for occasional reaching, lifting of light office objects, and operating office equipment

Working Conditions

• The office is clean, orderly, properly lighted and ventilated. Noise levels are considered low to moderate

Additional Information

• Working Hours: This position generally works Monday- Friday, overtime and on call when necessary
• Travel Requirements: 5%
• Benefits:
• Medical
• Dental
• Vision
• Flexible Spending Accounts
• 401K w/ company match
• Life/AD+D/LTD
• Paid Vacation/Sick/Holidays
• Employee Assistance Program
• Pet Insurance

Equal Employment Opportunity Statement

This company considers candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.

Equal Opportunity Employer, including disability / veterans.

All your information will be kept confidential according to EEO guidelines.

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Reasonable Accommodations

If you require a reasonable accommodation in completing a job application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, you can reach out to our HR team for support at [e-mail]. Please note our HR representatives do not have visibility of application or interview status. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of this job

Indefinite U.S. work authorized individuals only. Future sponsorship is unavailable. U.S. work authorized individuals only.