Help Desk Engineer

Revolution Group, Inc.; Westerville (OH); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Competitive pay

Health insurance

Fun, supportive team environment

Job summary

Revolution Group is seeking a motivated Help Desk Engineer to join a growing team in central Ohio. You will respond to initial calls and tickets, troubleshoot hardware and end-user devices, and support client environments including POS platforms.

You should have 1–3 years of technology experience, strong communication, and be willing to travel to client sites. A degree or certifications such as A+, N+, MCP are preferred.

Qualifications

• 1–3 years general technology experience.
• Proficient with Microsoft Office products (Outlook, Word, Excel, PowerPoint).
• Strong communication skills and ability to explain technical information to end users.
• Bachelor’s degree and/or technical certifications (A+, N+, MCP) preferred.
• Willingness to travel to client sites in the central Ohio area.

Responsibilities

• Daily responsibility for troubleshooting and resolving hardware issues on end-user devices.
• Daily responsibility reviewing server logs with Revolution Group.
• Troubleshooting client-facing technical issues.
• Troubleshooting technical issues with POS platforms.
• Be placed in an on-call rotation.
• Reliable transportation to drive to client locations in central Ohio area.

Education

Bachelor’s degree

A+ certification

N+ certification

MCP

Tools

Microsoft Office

Job description

Do you want to work for a fun dynamic company where you can be part of a supportive team environment? Do you want to see the direct results of your work on the growth of the company and the satisfaction of your clients? Revolution Group is searching for a highly motivated, passionate Help Desk Engineer who wants to be part of a growing team.

Requirements

• Exemplify Revolution Group’s core values of extraordinary customer relationships, lifelong learning and sharing, work we enjoy, honor, ethics, respect, and hard work.
• 1-3 years general technology experience
• Proficient use of Microsoft Office products (Outlook, Word, Excel, PowerPoint)
• High-energy, self-motivated, well-organized
• Responsible for responding to initial calls and Help Desk tickets from client base.
• Should be a methodical with the ability to analyze, make decisions and solve problems
• While considered an entry-level position the ideal person will have better than average communication skills.
• Being able to verbally communicate and explain technical information to all types of end users is important.
• Patience, resourcefulness and a desire to help others are wanted virtues in this role.
• Bachelor’s degree and/or Technical Certifications preferred. A+, N+ and MCP a plus
• Must demonstrate a strong aptitude for learning.
• Must have experience with different types of hardware; PCs, laptops, and other end user compute devices.
• Must be able to travel to clients in the central Ohio area.

Roles and Responsibilities

• Daily responsibility for troubleshooting and resolving hardware issues on end-user devices.
• Daily responsibility working with Revolution Group on reviewing server logs
• Responsible for troubleshooting client facing technical issues.
• Responsible for troubleshooting technical issues with the POS platforms.
• Will be expected to be put into an on-call rotation.
• Reliable transportation required, applicants will be required to drive to client locations at times in the central Ohio area.

Benefits

• Competitive pay structure
• Health insurance benefits available
• Fun, supportive team oriented work environment