On-Call IT Field Support Technician

Global Medical Response; Madison (WI); On-site; USD 70,000 - 72,000; Full time

Job summary

Global Medical Response is seeking an IT Field Support Technician to serve as the local go-to technology expert within the assigned operating division. You will consult with business leaders to design, install, configure, and maintain technology solutions supporting local needs and ensure availability 24/7 for mission-critical systems.

In this role you’ll provide tier-two support, manage security, upgrades, asset inventories, and collaborate with GMR IT and field staff to keep desktops, laptops,

Qualifications

• MS Windows system administration experience preferred.
• 4 Year Degree in computer science or related field, or equivalent experience required.
• CSE, MPC, and A+ Certification preferred.
• Customer service skills required.

Responsibilities

• Provides tier-two support for deployed technology in their area.
• Monitors and optimizes system performance, ensuring data integrity.
• Develops and maintains an OS hardware/software configuration database.
• Administers system security, including access, virus, and patch management.
• Implements software upgrades and enhancements, including firmware revisions.
• Responds to technical assistance requests, including on-call for emergencies.
• Coordinates end user training and collaborates with GMR IT and field staff.
• Installs/configures desktops, laptops, printers, phones at corporate and remote centers.
• Troubleshoots and resolves desktop/laptop issues and application software problems.
• Manages documentation, asset inventories, and cabling connections.
• Coordinates vendor support, maintenance, repairs, and participates in key committees.
• Conducts routine audits to ensure compliance with IT standards and policies.

Skills

Customer service

Windows administration

Education

4 Year Degree in computer science or related field, or equivalent experience

CSE

MPC

A+ Certification

Job description

Global Medical Response is seeking an IT Field Support Technician to serve as the local go-to technology expert within the assigned operating division. You will consult with business leaders to design, install, configure, and maintain technology solutions supporting local needs and ensure availability 24/7 for mission-critical systems.

In this role you’ll provide tier-two support, manage security, upgrades, asset inventories, and collaborate with GMR IT and field staff to keep desktops, laptops,