Technical Field Operations Technician

Covestic Inc; Atlanta (GA); On-site; USD 50,000 - 65,000; Full time

Job summary

Covestic Inc. is seeking an IT Field Support Specialist to deliver on-site technical assistance in a fast-paced environment. You will support employees face-to-face, via chat, and by phone across multiple regional offices in the Atlanta area.

The role requires strong multitasking and problem-solving skills, with familiarity in Active Directory and common collaboration tools. You will handle desk-side support during standard business hours and help maintain IT equipment and networks.

Qualifications

• Excellent multi-tasking and time management skills in a fast-paced environment.
• Flexible and resilient, adaptable to change and open to new concepts/processes.
• Ability to follow proper escalation paths.
• Inviting personality, friendly and sociable.
• Ability to take notes and record all interactions precisely.
• Keep the work area clean and organized.
• Working knowledge of Active Directory.

Responsibilities

• Provide on-site support for internal employees face-to-face, via chat, and phone.
• Schedule and communicate travel to regional offices for in-person support.
• Provide status updates on incidents, requests, or problems.
• Educate users on basic functions and new technologies to improve workflow.
• Troubleshoot network connectivity, including authentication and access issues.
• Support applications and tools (Office Suite, RSA, Okta, collaboration tools, Windows and Mac OS).
• Provide desk-side support during standard hours (Mon–Fri, 8 am–5 pm).
• Maintain local inventory for replacement equipment.
• Assist with IT escalations impacting the site.
• Provide conference room support and maintenance.
• Coordinate with Office Manager on issue resolution.

Skills

Customer service

Desktop support

In-person support

Technical troubleshooting

Active Directory

Time management

Tools

Office Suite

RSA

Okta

Zoom

WebEx

Jabber

Windows OS

Mac OS

Job description

We are seeking a skilled IT Field Support Specialist to join our team, providing exceptional on-site support in fast-paced tech offices. This role supports a globally recognized leader, and we are looking for a stellar representative to deliver above-and-beyond service to our client.

How You Will Make an Impact

• Provide White-Glove concierge-level customer experience supporting internal employees face-to-face, via chat, and over the phone
• Schedule and communicate travel to regional offices to provide in-person support regularly
• Constantly update users on the status of their incidents, requests, or problems
• Educate users on basic functions and new technologies to streamline their workflow
• Troubleshoot network connectivity issues, including digital authentication, remote access, secure Wi-Fi, and wired connectivity to the internal network
• Support users on applications and tools within the environment, including Office Suite, RSA, Okta, Collaboration tools (Zoom, WebEx, Jabber, etc.), Mac and Windows OS
• Provide walkup/desktop support during normal business hours, Monday to Friday from 8 am to 5 pm
• Maintain local inventory to ensure replacement equipment is always on hand
• Support IT escalations impacting the site
• Provide conference room support and maintenance
• Coordinate closely with the Office Manager to determine the best course of action when issues arise
• Support Local Wallboard maintenance

What You Will Need to Succeed

• Excellent multi-tasking and time management skills and ability to thrive in a fast-paced, high‑pressure environment
• Flexibility and resilience, adaptable to a high‑change environment, and open to new concepts and/or processes
• Ability to follow proper escalation paths
• Inviting personality, friendly, and sociable
• Ability to take notes and record all interactions and steps taken with users
• Ability to keep work area clean and organized
• Working knowledge of Active Directory and basic AD administration