Mission-Critical IT Field Support Technician

Rural Metro Fire Department; North Highlands (CA); On-site; USD 70,000 - 72,000; Full time

Job summary

Global Medical Response (GMR) is seeking an IT Field Support Technician in California to provide tier-two tech support across deployed systems. You will be the primary local contact, planning, installing, configuring and maintaining technology to meet business needs, with on-call availability for emergencies.

The role involves coordinating user training, supporting field staff, and managing security, upgrades, and asset documentation.

Qualifications

• MS Windows system administration experience preferred.
• 4 Year Degree in computer science or related field, or equivalent experience required.
• CSE, MPC, and A+ Certification preferred.
• Customer service skills required.

Responsibilities

• Provides tier-two support for deployed technology in their area.
• Monitors and optimizes system performance, ensuring data integrity.
• Develops and maintains an OS hardware/software configuration database.
• Administers system security, including access, virus, and patch management.
• Implements software upgrades and enhancements, including firmware revisions.
• Responds to technical assistance requests, including on-call for emergencies.
• Coordinates end user training and collaborates with GMR IT and field staff.
• Installs/configures desktops, laptops, printers, phones at corporate and remote centers.
• Troubleshoots and resolves desktop/laptop issues and application software problems.
• Manages documentation, asset inventories, and cabling connections.
• Coordinates vendor support, maintenance, repairs, and participates in key committees.
• Conducts routine audits to ensure compliance with IT standards and policies.

Skills

Windows administration

Customer service

Education

4 Year Degree in CS or related field

Job description

Global Medical Response (GMR) is seeking an IT Field Support Technician in California to provide tier-two tech support across deployed systems. You will be the primary local contact, planning, installing, configuring and maintaining technology to meet business needs, with on-call availability for emergencies.

The role involves coordinating user training, supporting field staff, and managing security, upgrades, and asset documentation.