On-Call Interpreter Dispatcher

Stanfordmedicinechildrenshealth; Palo Alto (CA); On-site; USD 55,000 - 75,000; Full time

Job summary

Lucile Packard Children's Hospital Stanford is seeking a Relief Dispatcher Interpreter Services to monitor and respond to interpreter requests via a computer dispatch system, assigning interpreters for in-person, videoconference, or phone interpretation across hospital sites.

Responsibilities include prioritizing sessions, pre-scheduling, coordinating with program staff, and ensuring coverage for all language requests while maintaining patient privacy and safety standards.

Qualifications

• High school diploma or GED required.
• Three years of directly related work experience.
• Licensure or certification not required.

Responsibilities

• Connects requestors, patients and families to interpreter services and assigns interpreters to provide interpretation.
• Responds promptly to inquiries and schedules interpretations.
• Pre-schedules sessions as needed and coordinates with program staff.
• Ensures language requests are covered by resource optimization.
• Updates changes and cancellations; communicates with interpreters.
• Screens calls and relays information to appropriate staff.

Skills

Interpreting services

Multilingual communication

Customer service

Office software

Education

High School Diploma or GED

Tools

Dispatch software

Job description

Lucile Packard Children's Hospital Stanford is seeking a Relief Dispatcher Interpreter Services to monitor and respond to interpreter requests via a computer dispatch system, assigning interpreters for in-person, videoconference, or phone interpretation across hospital sites.

Responsibilities include prioritizing sessions, pre-scheduling, coordinating with program staff, and ensuring coverage for all language requests while maintaining patient privacy and safety standards.