Relief Interpreter Dispatcher

Stanford Medicine Children's Health; Palo Alto (CA); On-site; USD 51,000 - 57,000; Full time

Job summary

Stanford Medicine Children's Health in Palo Alto seeks a Relief Dispatcher Interpreter Services to monitor and respond to interpreter requests, assign interpreters for in-person, videoconference, or phone sessions across hospital and satellites.

The role emphasizes fast, accurate dispatch, coordination with program coordinators, and adherence to safety and quality standards; strong English communication and basic MS Office skills required.

Qualifications

• High School Diploma or GED or equivalent.
• Three (3) years of directly related work experience.
• License/certification: None required.
• Proficiency in basic computer skills and MS Office applications.
• Ability to interact with families, staff and peers with cultural sensitivity.

Responsibilities

• Monitor and respond to interpreter requests via a dispatch system.
• Assign interpreters for in-person, videoconference, or phone sessions.
• Pre-schedule sessions and coordinate with program coordinators.
• Maintain timely communication and prioritization of calls.
• Ensure accuracy of patient information in records and provide excellent customer service.

Skills

Customer service

Written and oral communication

English proficiency

Organization

Multitasking

MS Office

Education

High School Diploma or GED

Tools

MS Office (Word, Excel, PowerPoint, Outlook)

Job description

Stanford Medicine Children's Health in Palo Alto seeks a Relief Dispatcher Interpreter Services to monitor and respond to interpreter requests, assign interpreters for in-person, videoconference, or phone sessions across hospital and satellites.

The role emphasizes fast, accurate dispatch, coordination with program coordinators, and adherence to safety and quality standards; strong English communication and basic MS Office skills required.