Relief Interpreter Dispatcher - Day Shift (Hospital)

Stanford Children's Health | Lucile Packard Children's Hospital Stanford; Palo Alto (CA); On-site; USD 51,000 - 57,000; Part time

Job summary

Stanford Children’s Health | Lucile Packard Children’s Hospital Stanford seeks a Relief Dispatcher in Interpreter Services in Palo Alto. This part-time, day-shift role coordinates interpreter requests across in-person, videoconference, and phone modes, assigning interpreters to ensure language access.

Responsibilities include triaging requests, pre-scheduling sessions, updating changes, guiding interpreters, and maintaining accurate records.

Qualifications

• Education: High School Diploma or GED equivalent.
• Three (3) years of directly related work experience.
• Ability to communicate effectively with patients, families and staff.

Responsibilities

• Dispatch interpreters to requests via a computer system according to priority.
• Answer calls from requestors and assign interpreters as needed.
• Pre-schedule sessions and coordinate with program coordinators.
• Ensure language requests are covered and resources are maximized.
• Update changes and cancellations and communicate with interpreters.
• Greet and assist guests and agency interpreters.
• Maintain general office tasks and related duties.

Skills

Interpersonal skills

MS Office

Multi-tasking

English proficiency

Written and verbal communication

Customer service

Organizational skills

Phone etiquette

Education

High School Diploma or GED

Job description

Stanford Children’s Health | Lucile Packard Children’s Hospital Stanford seeks a Relief Dispatcher in Interpreter Services in Palo Alto. This part-time, day-shift role coordinates interpreter requests across in-person, videoconference, and phone modes, assigning interpreters to ensure language access.

Responsibilities include triaging requests, pre-scheduling sessions, updating changes, guiding interpreters, and maintaining accurate records.