On Call - In-Room Dining Coordinator

Four Seasons; Philadelphia (Philadelphia County); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Complimentary employee meals

Uniform dry cleaning

Excellent training and development

Job summary

Four Seasons Hotel Philadelphia is seeking an On Call In-Room Dining Coordinator to support the Food & Beverage team with accurate order taking, kitchen communication, and timely coordination of in-room dining and amenities.

You will ensure every guest interaction reflects Four Seasons standards and enhances the overall guest experience with impeccable service in a luxury setting. Flexible, on-call hours include weekdays, weekends, holidays, and evenings.

Qualifications

• Strong verbal and written communication skills, especially over the telephone.
• Ability to multi-task in a fast-paced, high-volume environment.
• Solid computer skills and familiarity with POS systems.
• Experience in a luxury hotel, food & beverage, or related environment is preferred.
• High School Diploma or equivalent is required.

Responsibilities

• Answer guest calls using professional, courteous telephone etiquette while capturing all order details.
• Describe menu items with clear explanations of ingredients, preparation methods, and flavors.
• Enter and communicate orders to the kitchen using the POS system and verify accuracy.
• Coordinate timely delivery of in-room dining orders to ensure quality and guest satisfaction.
• Monitor guest needs, respond to requests, and resolve concerns with urgency and care.
• Coordinate amenity deliveries from order placement through execution, ensuring accuracy and timeliness.
• Support minibar replenishment and related communication processes.
• Maintain accurate billing, including closing checks and recording charges and gratuities.

Skills

Verbal communication

Written communication

Multitasking

POS systems

Problem solving

Education

High School Diploma or equivalent

Tools

POS software

Job description

About Four Seasons
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

About Four Seasons
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
Embark on a journey above the clouds to discover the modern lifestyle of Philadelphia’s first Forbes Travel Guide Five-Star Hotel. Feel the tranquility of healing crystals from the moment you arrive at the Five-Star Spa and immerse yourself in rejuvenating treatments as you float above the city in 57th-floor infinity-edge pool. Savour unparalleled fine-dining by Michelin-starred Chef Jean-Georges Vongerichten and inventive flavours by local James Beard Award-winner Chef Greg Vernick. Allow our team to curate your stay with the spirit of Brotherly Love.
About The Role
The On Call In-Room Dining Coordinator supports the Food & Beverage team by delivering exceptional guest service through accurate order taking, clear communication with the kitchen, and timely coordination of in-room dining and amenities. This role ensures every guest interaction reflects Four Seasons standards and enhances the overall guest experience.
What You Will Do

• Answer guest calls using professional, courteous telephone etiquette while accurately capturing all order details
• Describe menu items with clear, engaging explanations of ingredients, preparation methods, and flavors
• Enter and communicate orders (including special requests) to the kitchen using the POS system and verify accuracy
• Coordinate timely delivery of in-room dining orders to ensure quality and guest satisfaction
• Monitor guest needs, respond promptly to requests, and resolve concerns with urgency and care
• Coordinate amenity deliveries from order placement through execution, ensuring accuracy and timeliness
• Support minibar replenishment and related communication processes
• Maintain accurate billing, including closing checks and recording charges and gratuities

What You Bring

• High School Diploma or equivalent
• Experience in a luxury hotel, food & beverage, or related environment (preferred)
• Strong verbal and written communication skills, especially over the telephone
• Ability to multi-task in a fast-paced, high-volume environment
• Solid computer skills and familiarity with POS systems
• Strong problem-solving skills with the ability to handle guest concerns effectively

What We Offer

• Complimentary employee meals
• Uniform dry cleaning
• Excellent training and development opportunities

Schedule & Hours

• On-call position
• Must be flexible to work weekdays, weekends, holidays, and evening/overnight shifts

Please note that due to the large number of responses we receive, only candidates being considered for the above position will be contacted for an interview.

Four Seasons Hotel Philadelphia is committed to diversity and inclusion in the workplace.

Four Seasons is an Equal Opportunity, Affiant Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply.

Four Seasons Hotel Philadelphia is committed to diversity and inclusion in the workplace.

Four Seasons is an Equal Opportunity, Affiant Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply.

To access the 'EEOC is The Law' Information poster please visit this website: https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf

Four Seasons is an Equal Opportunity, Affiant Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal