On-Call Hospice RN Supervisor — Telephonic Triage Lead

MJHS; Uniondale (NY); On-site; USD 85,000 - 105,000; Full time

Job summary

MJHS is seeking an On Call RN Supervisor to provide leadership, guidance, and clinical support to our Call Center staff in hospice and palliative care settings in New York. You will elevate complex issues to the Team Manager, AOC or Hospice MD on call and deliver high-quality telephonic interventions to patients according to the Plan of Care.

NY RN licensure is required, with CHPN preferred. This role emphasizes collaboration with physicians, social workers, and nursing leadership to ensure

Qualifications

• Graduate from an accredited School of Nursing; BSN or BS degree preferred.
• Three years of Hospice nursing experience.
• 2-5 years Hospice On Call experience required.
• New York State RN licensure or eligibility.
• CHPN certification preferred.

Responsibilities

• Provide leadership, support, and guidance to Call Center staff for clinical and non-clinical issues.
• Elevate complex issues to Team Manager, AOC or Hospice MD on call.
• Deliver quality professional telephonic interventions to patients based on the Plan of Care.

Skills

Hospice nursing experience

Supervisory/leadership experience

On-call coordination

Telephonic patient interaction

Education

BSN or BS degree preferred

New York State RN license

CHPN certification preferred

Job description

MJHS is seeking an On Call RN Supervisor to provide leadership, guidance, and clinical support to our Call Center staff in hospice and palliative care settings in New York. You will elevate complex issues to the Team Manager, AOC or Hospice MD on call and deliver high-quality telephonic interventions to patients according to the Plan of Care.

NY RN licensure is required, with CHPN preferred. This role emphasizes collaboration with physicians, social workers, and nursing leadership to ensure