On-Call Hospice RN Supervisor: Lead Telephonic Care

MJHS; Town of Mamaroneck (NY); On-site; USD 90,000 - 100,000; Full time

Job summary

MJHS is seeking an On Call RN Supervisor in New York for leadership and guidance of Call Center staff in clinical and non-clinical situations. The role includes elevating complex issues to higher management and providing telephonic interventions to patients based on the Plan of Care.

The ideal candidate will be an experienced hospice nurse with NY RN licensure, preferred CHPN certification, and supervisory experience to support a high-quality end-of-life program.

Qualifications

• Graduate from an accredited School of Nursing; BSN preferred.
• Three years of Hospice nursing experience.
• Supervisory or leadership experience preferred.
• 2-5 years Hospice on-call experience required.
• New York State RN licensure.
• NYS license preferred.
• CHPN certification preferred.

Responsibilities

• Provides leadership, support, and guidance to Call Center staff for clinical/non-clinical issues and situations.
• Elevates complex issues to Team Manager, AOC or Hospice MD on call.
• Provides quality professional telephonic intervention to patients based on the Plan of Care.

Skills

Nursing leadership

Telephonic triage

Clinical guidance

Education

BSN preferred

New York RN licensure

CHPN certification preferred

Job description

MJHS is seeking an On Call RN Supervisor in New York for leadership and guidance of Call Center staff in clinical and non-clinical situations. The role includes elevating complex issues to higher management and providing telephonic interventions to patients based on the Plan of Care.

The ideal candidate will be an experienced hospice nurse with NY RN licensure, preferred CHPN certification, and supervisory experience to support a high-quality end-of-life program.