On-Call Guest Specialist — Senior Care Front Desk

Meals on Wheels by ACC; Sacramento (CA); On-site; USD 23,000 - 25,000; Full time

Job summary

Meals on Wheels by ACC in Sacramento is seeking an On-Call Guest Specialist to welcome visitors, answer phones, and assess residents’ needs. This non-exempt hourly role reports to the Community Administrator and supports admissions, transportation scheduling, and activity coordination.

You should have a High School diploma, two years of clerical experience with heavy phones and computers, and strong English communication. Bilingual abilities are a plus in our diverse community.

Qualifications

• High School graduate with excellent organizational skills.
• Two years clerical experience with heavy phones, computers, printers and copiers.
• Strong written and verbal English communication; bilingual is a plus.

Responsibilities

• Greets visitors and determines needs, creating a positive first impression.
• Manages all incoming phone calls during assigned hours and routes after-hour calls to on-site supervisor.
• Coordinates admissions, transportation scheduling and directions to community activities with Life Enrichment and Marketing teams.
• Updates daily census and resident status; maintains rosters and logs.
• Inputs new resident information into database and prepares reports and materials as needed.
• Distributes payroll checks and resident statements as needed, and prepares activity fliers.

Skills

Customer service

Guest relations

Clerical experience

Education

High School graduate

Tools

Microsoft Word

Excel

Job description

Meals on Wheels by ACC in Sacramento is seeking an On-Call Guest Specialist to welcome visitors, answer phones, and assess residents’ needs. This non-exempt hourly role reports to the Community Administrator and supports admissions, transportation scheduling, and activity coordination.

You should have a High School diploma, two years of clerical experience with heavy phones and computers, and strong English communication. Bilingual abilities are a plus in our diverse community.