GUEST SPECIALIST - ON CALL

Meals on Wheels by ACC; Sacramento (CA); On-site; USD 23,000 - 25,000; Full time

Job summary

Meals on Wheels by ACC in Sacramento is seeking an On-Call Guest Specialist to welcome visitors, answer phones, and assess residents’ needs. This non-exempt hourly role reports to the Community Administrator and supports admissions, transportation scheduling, and activity coordination.

You should have a High School diploma, two years of clerical experience with heavy phones and computers, and strong English communication. Bilingual abilities are a plus in our diverse community.

Qualifications

• High School graduate with excellent organizational skills.
• Two years clerical experience with heavy phones, computers, printers and copiers.
• Strong written and verbal English communication; bilingual is a plus.

Responsibilities

• Greets visitors and determines needs, creating a positive first impression.
• Manages all incoming phone calls during assigned hours and routes after-hour calls to on-site supervisor.
• Coordinates admissions, transportation scheduling and directions to community activities with Life Enrichment and Marketing teams.
• Updates daily census and resident status; maintains rosters and logs.
• Inputs new resident information into database and prepares reports and materials as needed.
• Distributes payroll checks and resident statements as needed, and prepares activity fliers.

Skills

Customer service

Guest relations

Clerical experience

Education

High School graduate

Tools

Microsoft Word

Excel

Job description

ACC Senior Services is an award-winning not-for-profit provider of culturally sensitive senior care and services in the Sacramento region. Based out of the Greenhaven/Pocket neighborhood of Sacramento, and with over 50 years of experience, ACC offers a continuum of supportive services for older adults and their family caregivers. At ACC we provide older adults with the comforts of home, the care of family.**HIRING NOW!** Apply today to be part of our community of caring.ON-CALL GUEST SPECIALISTPay Range: $17-18/HR DOE!JOB SUMMARYThe Guest Specialist receives visitors, answers phones, ascertains needs and performs related clerical duties according to the project assigned. This position reports to the Community Administrator and is a non-exempt (hourly) level position.ESSENTIAL JOB DUTIES:Greets visitors & determines needs, creating a positive first impression.Manages all incoming phone calls during assigned hours and ensures after-hour phone calls are routed to on-site supervisor.Works with Life Enrichment Supervisor and Marketing Manager to maximize effective, streamlined admissions process, transportation scheduling and directions to community activities.Updates daily census according to residents’ status.Provides advance notification to department heads regarding appropriate preparation and follow-up for new admissions and re-admits; communicates questions or concerns to appropriate department manager or Administrator.Answers general questions and provides information to visitors or callers.Updates appropriate resident and staff rosters, visitors’ logs and resident sign in/out logs.Performs a variety of clerical duties such as inputting new resident information to the database, typing reports, maintaining room labels, updating census reports, and clerical projects as needed.Assists with distribution of payroll checks and resident statements as needed.Prepares fliers for activities and community events.Ensures mail and packages delivered are logged and sorted for appropriate pick up by residents and staff.Checks office machines daily and reports need for service or repair promptly.Registers and submits collected COVID tests.Updates daily inventory for the PPE items and orders supplies as needed.QUALIFICATIONS:High School graduate or equivalent with excellent organizational skills.Strong customer service skills and guest relations with two years’ clerical experience utilizing heavy phones, computers, printers and copiers; proficient in Microsoft Word & Excel.Strong written and verbal English communication skills; bilingual is a plus!