GUEST SPECIALIST

ACC Senior Services; Sacramento (CA); On-site; USD 23,000 - 25,000; Part time

Job summary

ACC Senior Services is seeking an ON-CALL GUEST SPECIALIST at Maple Tree Village in Sacramento, CA. This hourly, non-exempt role handles front-desk visitors, phones, and clerical duties to support admissions and daily operations.

You will work with the Life Enrichment Supervisor and Marketing Manager to streamline admissions and transportation, update census, and maintain logs and resident information with accuracy and courtesy. Bilingual is a plus.

Qualifications

• Two years of clerical experience with heavy phones, computers, printers and copiers.

Responsibilities

• Greets visitors & determines needs, creating a positive first impression.
• Manages all incoming phone calls during assigned hours and ensures after-hour phone calls are routed to on-site supervisor.
• Works with Life Enrichment Supervisor and Marketing Manager to maximize effective admissions process, transportation scheduling and directions to community activities.
• Updates daily census according to residents’ status.
• Provides advance notification to department heads regarding preparation and follow-up for new admissions and re-admits; communicates questions or concerns to appropriate manager.
• Answers general questions and provides information to visitors or callers.
• Updates resident and staff rosters, visitors’ logs and resident sign in/out logs.
• Performs clerical duties such as inputting new resident information to the database, typing reports, maintaining labels, updating census reports.
• Assists with distribution of payroll checks and resident statements as needed.
• Prepares fliers for activities and community events.
• Ensures mail and packages logged and sorted for appropriate pick up by residents and staff.
• Checks office machines daily and reports service needs promptly.
• Registers and submits collected COVID tests.
• Updates daily inventory for PPE items and orders supplies as needed.

Skills

Customer service

Organizational skills

Verbal English

Education

High School diploma or equivalent

Tools

Microsoft Word

Microsoft Excel

Job description

Job Location: Maple Tree Village - Sacramento, CA

Salary Range: $17.00 - $18.00Hourly

ACC Senior Services is an award-winning not-for-profit provider of culturally sensitive senior care and services in the Sacramento region. Based out of the Greenhaven/Pocket neighborhood of Sacramento, and with over 50 years of experience, ACC offers a continuum of supportive services for older adults and their family caregivers. At ACC we provide older adults with the comforts of home, the care of family.

ON-CALL GUEST SPECIALIST

Pay Range: $17-18/HR DOE!

JOB SUMMARY

The Guest Specialist receives visitors, answers phones, ascertains needs and performs related clerical duties according to the project assigned. This position reports to the Community Administrator and is a non-exempt (hourly) level position.

ESSENTIAL JOB DUTIES:

• Greets visitors & determines needs, creating a positive first impression.
• Manages all incoming phone calls during assigned hours and ensures after-hour phone calls are routed to on-site supervisor.
• Works with Life Enrichment Supervisor and Marketing Manager to maximize effective, streamlined admissions process, transportation scheduling and directions to community activities.
• Updates daily census according to residents’ status.
• Provides advance notification to department heads regarding appropriate preparation and follow-up for new admissions and re-admits; communicates questions or concerns to appropriate department manager or Administrator.
• Answers general questions and provides information to visitors or callers.
• Updates appropriate resident and staff rosters, visitors’ logs and resident sign in/out logs.
• Performs a variety of clerical duties such as inputting new resident information to the database, typing reports, maintaining room labels, updating census reports, and clerical projects as needed.
• Assists with distribution of payroll checks and resident statements as needed.
• Prepares fliers for activities and community events.
• Ensures mail and packages delivered are logged and sorted for appropriate pick up by residents and staff.
• Checks office machines daily and reports need for service or repair promptly.
• Registers and submits collected COVID tests.
• Updates daily inventory for the PPE items and orders supplies as needed.

Qualifications: QUALIFICATIONS:

• High School graduate or equivalent with excellent organizational skills.
• Strong customer service skills and guest relations with two years’ clerical experience utilizing heavy phones, computers, printers and copiers; proficient in Microsoft Word & Excel.
• Strong written and verbal English communication skills; bilingual is a plus!